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Form of workProvides administrative support, reception functions, and delivers excellence in the customer experience for Human Services programs at the Human Services Center in Westminster, the Aurora Services Center, and at community events throughout Adams County. This position requires team members to be on-site to support clients. Performs a wide variety of complex clerical work including the maintenance of accurate and detailed logs, records, verifying accuracy of information, researching discrepancies, and recording information.
Greets the public; provides information and forms to County staff, the general public, and vendors; assists in the completion, collection, and processing of forms and information received; and provides information on departmental and County programs, policies, and procedures.
Issues Colorado EBT Cards for various public assistance programs, provides client training on card usage, resolves EBT problems for clients, and maintains inventory and reconciliation of cards. Performs all data entry for the EBT service.
Transfers electronic documents from various systems and workflow management software.
Reviews applications, redeterminations, and verifications from clients for completeness and determining next steps.
Schedule/reschedule interview appointments for phone or face-to-face interviews in accordance with program regulations and current procedures.
Assists clients with application completion when needed.
Assists customers in utilizing CO PEAK.
Maintains accurate and detailed logs and casecomments in various systems when cases are reviewed and acted on.
Makes appropriate referrals to other resources including other departments, systems, and Community Partners.
Understands general rules and regulations, client rights and responsibilities, available benefit dates, and the reason for approval or denial of public assistance benefits. Clearly and correctly explains relevant program eligibility requirements to clients.
Maintains return mail from Data Operations for customer pick-up. Purges unclaimed mail at set intervals.
Processes incoming and outgoing mail and fax correspondence, as requested.
Manages and resolves customer complaints/issues and/or escalates to the appropriate department when the concern requires it.
Completes Application Initiation (AI) of public assistance benefits.
Reviews and completes various tasks from several internal email boxes.
Assists various departments with administrative duties as needed (such as the Community Partners Suite).
Performs general coverage assistance, as needed, for various Human Services departments.
Participates in regular meetings with supervisor related to performance, county norms and values, and SMART goals.
Participates in monthly unit meetings, other internal group meetings, and State and/or Federal partner meetings, as requested.
Provides reports, statistics, and information to the supervisor, as requested, to assess achievements, areas of concern, and priorities.
Attends mandatory and developmental training classes as identified with the supervisor.
Maintains supply of forms and office supplies for team member and customer areas.
Performs other related duties and responsibilities as assigned.
- Experience:
Two years of full-time office/clerical experience.
Bilingual candidates are preferred.
Education and Training:
High School Diploma or GED.
Other Job Description Title 2
Essential duties require the following physical abilities and work environment:
Ability to work in a standard office environment.
