Address
Form of workEssential Functions:
- Performs basic support functions to ensure efficient operation of the area such as:
- answering phones, directing calls, scheduling, and taking messages
- registration and check-out
- copying, scanning faxing and/or emailing documentation
- ordering and/or restocking supplies and forms as needed
- preparing, receiving, sorting, and distributing mail and other delivered items to providers and staff w/ any certified mail requirements.
- maintaining office equipment as needed ensuring any issues with office equipment utilized are identified and addressed w/ knowledge of repair process.
- gathering and entering a variety of patient and/or staff information by pulling, preparing, logging and/or filing patient information; maintaining departmental records and files as directed
- Performs basic and some advanced administrative functions such as:
- composing and editing a variety of correspondence and other materials from verbal/written instructions, and processing and/or transcribing documents
- attending meetings and recording, maintaining, and distributing minutes and/or notes
- education and implementation of new vs. established patient scheduling, registrations, and correct claim creation as directed by office manager.
- Maintaining, calculating, and compiling basic statistical, numerical and /or computerized reports under manager direction for month end and data analysis
- orienting employees on procedures and process improvements
- scheduling appointments and/or gathering insurance information.
- Shares knowledge and experience with other office staff. Will serve as mentor to AA 1 positions.
- Communicates all pertinent information and general environmental information to applicable staff.
- Performs other duties as assigned; completes training and education as required.
- Maintain regular attendance and timeliness to department.
Skill Requirements (Competencies):
- Requires a strong understanding of general office routines and procedures with the ability to file accurately.
- Proficient in Microsoft Word, Excel, and PowerPoint; proficient with computers to include keyboarding, navigation and use of email.
- Ability to prioritize and work on multiple projects and duties with deadlines.
- Ability to work with multi-line phone and computer systems accurately and efficiently.
- Effective customer service and relationship building skills with patients, visitors, and staff; ability to respect dignity of all patients and follow HIPAA rules without breaches in confidentiality.
- Ability to transcribe documents.
- Strong listening, verbal, and written communication skills
- Ability to multi-task in a fast-paced professional environment.
Education Requirements:
- Associate’s degree or equivalent experience required
- CHAA certification preferred.
Experience Requirements:
- Three to Five years of administrative office support experience required.
- Medical office experience preferred.
- Coding and billing experience/ CPT knowledge.
Some benefits of working at Augusta Health include:
- Insurance package including health, dental, and vision
- Retirement savings helping you to plan for your future
- Generous paid time off to promote work life balance
- Free onsite parking
- 24/7 armed security to ensure your safety
- Shift and weekend differentials
- Flexible scheduling
- Clinical ladder career path program
- Shared governance
- Tuition reimbursement
- Onsite child care
- Augusta Health Fitness Reimbursement Program
- Individualized orientation with dedicated preceptor
- Onsite credit union
- Employee discounts including the cafeteria, gift shop, pharmacy, and movie tickets
Equal Opportunity
Augusta Health recruits, hires and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.
