Admin Assist / Office Support

MERSEN IS A GLOBAL EXPERT IN ELECTRICAL SPECIALTIES AND ADVANCED MATERIALS FOR HIGH-TECH INDUSTRIES.

With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, Mersen develops custom-built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow's world.

For over 130 years, Mersen has focused tirelessly on innovation to accompany its clients and meet their needs.

WHY JOIN US?

At Mersen, we will welcome you from the start. Your colleagues and supervisor will ensure that you quickly integrate into the team, feel comfortable, receive relevant knowledge and can quickly identify with the company.

Moreover, we offer you:

• An open company culture: a collegial team spirit with short communication channels and flat hierarchies

• Security: a permanent employment contract, with development opportunities

• Flexibility: flexible working hours can be used by appointment and regular home working options are available

PT140-02 - ASSISTANT / OFFICE SUPPORT

• The administrative assistant for the Service Department, reports to the Service Center Manager. This position performs a variety of duties including secretarial assistance to the Service Manager and department staff. Processes paperwork and orders, schedules and manages department activities, assists with the management of internal order tracking and updates.

Job challenges: Work directly with managers in this role may vary according to the department to which she / he is attached and the function concerned. Be often the customer’s or visitor’s first point of contact when telephoning or visiting the company, or at an event. Involve handling and/or sensitive information.

Main duties

1. Order Entry and Processing
2. Maintain Internal Tracking Documents
3. SalesForce Entry and Maintenance
4. Customer Updates and Assistance
5. Track Order Status and Update Accordingly
6. Satellite Branch Support

Skills

1 Customer focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services, to make an adapted offer to his needs, acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust, respect and satisfaction to reinforce the partnership for business purposes.

2 Supplier relationship Is able to evaluate and choose a supplier, contractor or service provider in order to negotiate a contract.

3 Office automation Perfectly masters office automation tools (word processing, excel, etc.) and communication tools (Internet, e-mail, etc...).

4 Drive with efficiency Is able to coordinate multiple activities, simultaneously and with a sense of priorities, to achieve expected results, giving direction, setting ambitious objectives and knowing how to distribute the workload effectively.

5 Project management Knows and knows how to implement the principles, techniques, and tools used in planning, control, monitoring, and review of projects. To meet business needs, can manage all steps of either a single project or a portfolio of projects with interdependencies. Mobilizes and animates the necessary resources for the project purpose.

6 Managing diverse relationships Is able to work with different internal and external stakeholders, has efficient communication with everyone, enabling him/her to build constructive relationships (at all hierarchical levels, multicultural aspects ...).

7 Organizational agility Appropriates his/her professional environment, knows how to move things forward, applies and enforces the processes and decisions made by the company on the various aspects (commercial, industrial etc...).

8 Adaptability Is able to adapt to changes, new challenges and has sufficient flexibility to respond to different situations and new demands.

9 Reliability Applies operating procedures and procedures and adapts them as needed. Take initiative and have a sense of responsibility.

10 Ethics Has a deep sense of ethics (confidentiality and discretion qualities, objectivity and fairness)

Required Qualifications:

• Demonstrated experience providing administrative support in a professional setting.
• Demonstrated experience with various computer software such as Word, Excel, and Outlook.
• Demonstrated ability to prioritize tasks, process documents with careful attention to detail, and meet critical deadlines.
• Demonstrated ability to work cooperatively in a team environment and have a positive customer service attitude.
• Demonstrated strong communication and interpersonal skills.
• HS diploma of GED

Preferred Qualifications:

Experience with Sales Force or other relational database applications.