Address
Form of workSkill Requirements (Competencies):
- Requires a strong understanding of administrative and office work and procedures with the ability to file accurately
- Proficient with computers to include keyboarding, navigation and use of email
- Ability to prioritize and work on multiple projects and duties with deadlines
- Ability to work with multi-line phone and computer systems accurately and efficiently
- Effective customer service and relationship building skills with patients, visitors and staff; ability to respect dignity of all patients and follow HIPAA rules without breaches in confidentiality
- Strong listening, verbal and written communication skills
- Ability to analyze and present information.
Essential Functions:
- Performs advanced and some basic administrative functions such as:
- Coordinating and maintaining calendars for designated staff; coordinating meeting arrangements to include participant notification and facilitation of special requirements.
- Completes patient scheduling duties.
Reports and conducts Huddle sessions specific to office
- Scheduling appointments and/or gathering insurance information
- Performs basic support functions to ensure efficient operation of the area such as:
- answering phones, directing calls and taking messages.
- copying, scanning, faxing and/or emailing documentation
- maintaining office equipment as needed ensuring any issues with office equipment utilized are identified and addressed/ go to for repair and replacement process.
- gathering and entering a variety of patient and/or staff information by pulling, preparing, logging and/or filing information; maintaining departmental records and files as directed
- Communicates all pertinent information and general environmental information to applicable staff.
- Performs other duties as assigned; completes training and education as required.
Experience Requirements:
- 3 or more years of administrative office support experience supporting a manager level or above require
