Acs Receptionist

JOB TITLE: Receptionist

LOCATION: ACS-Ark La Tex Clinic

GENERAL SUMMARY OF DUTIES: Responsible for greeting customers, providing information, communicating with departments. Answering phones and schedule appointments.

SUPERVISION RECEIVED: Office Manager or Area Manager.

ESSENTIAL FUNCTIONS:

• Adheres to all policies and procedures set fort in the Employee Handbook, ACS Practice Management, Compliance and HIPAA Policies & Procedures Manuals.

• Greets patients in polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs appropriate department/person of person's arrival.

• Completes necessary paperwork such as encounter forms, parking validations. Uses ACS Compumd and Scheduling systems to generate information necessary for billing.

• Updates patient information, collects copays, provides any necessary forms needing completion, obtains signatures as necessary.

• Maintains clean, orderly waiting area.

• Answers phones in pleasant manner and deals with patients needs expeditiously.

• Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling initial, follow-up, laboratory or radiology work as directed.

• Performs Accounts Receivable Representative functions as needed.

The job holder must demonstrate current competencies applicable to job position.

EDUCATION: High school diploma or GED.

EXPERIENCE: Experience in customer service setting, preferably receptionist experience in health care setting and experience with office equipment.

KNOWLEDGE:

• Knowledge of reception tasks, clinic policies/procedures, paperwork.

• Knowledge of how to use office equipment including phone, computer.

• Knowledge of customer service concepts and techniques.

SKILLS:

• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.

• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• Job Description: Receptionist Page 2 of 2
• ABILITIES:
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.

• Ability to organize and prioritize tasks effectively.

• Ability to read, understand and follow oral written instructions. Can file correctly by alphabetic or numeric systems.

ENVIRONMENTAL/WORKING CONDITIONS:

Medical office setting.

PHYSICAL/MENTAL DEMANDS:

Sitting for 7-8 hours/day. Requires eye-hand coordination, finger dexterity. Must be able to view computer screens for long periods. Occasional stress related to workload and patients with problems.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve with or without advance notice.