Front Desk Receptionist

Front Desk Receptionist:

Join our growing security team as a Front Desk Receptionist! We're seeking an enthusiastic individual who can set the tone for our initial conversation with new and existing customers. The ideal candidate will have a high propensity for multi-tasking, excellent communication skills, and strong organizational skills. Representative would primarily be fielding incoming phone calls, and routing them to the proper channels: sales, customer service, or billing. The receptionist will be tasked with keeping adequate records of incoming calls and making decisions on where it gets routed. Other light clerical tasks will be included within the role's responsibilities.

EPS – Electronic Protection Systems is Acadiana’s premier provider of security, surveillance, water conditioning, and home automation to both residential and business customers. Founded over 20 years ago, we have over 150 years of combined industry experience! We are constantly evolving and growing to better serve our community’s needs.

Qualifications:

· Experience with Microsoft Office - Specifically Word and Excel

· Experience in a customer service role

· Organization skills to keep accurate records and find important information quickly

· Ability to multitask and prioritize in a fast-paced environment

· Excellent Verbal and Written Communication Skills

· Customer-centric, positive attitude with a passion for helping people

· Time Management Skills

· Industry Experience is a plus, but not necessary

Responsibilities:

· Respond to customer inquiries via phone and email

· Discern the proper channel for the incoming calls to be routed to

· Keep adequate records of incoming calls

· Assist billing with incoming and outgoing correspondence from clients

· Manage sales lead distribution

· Continuously strive to improve the customer experience

Perks and Benefits:

Paid Training, health, dental and vision benefits, paid vacation, paid holiday and sick leave, and 401k match. EPS is proud of our dynamic, collaborative work culture, family focused leadership and "customer comes first" mindset.

If you're ready to take your technical and customer service skills to the next level, apply now!

Job Type: Full-time

Pay: $10.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person