Address
Form of workOur team has been putting in some major work and the results continue to show, because Walker Acura is in need of a part-time Service Department Business Development Coordinator. If you are reliable, organized, have attention to detail, and great communication skills, we want to talk to you!
Key Responsibilities
- Fielding all service department phone calls
- Booking appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
- Daily customer retention outgoing calls and reminders
- Customer Satisfaction Survey phone calls and mailers
- Learning the duties of the Service Advisors in order to assist with the overall performance of the service drive, and to schedule appropriately
- Documenting and updating customer records in real-time, based on interactions
Qualifications
- Automotive sales or service experience is a plus, but not required
- A general understanding of automotive service and repair
- A thorough understanding of time management and appointment scheduling
- Solid multi-tasking skills and the ability to work in a fast-paced environment without sacrificing customer service
- The ability to instantly build rapport with a friendly, professional demeanor
- Excellent communication skills both oral and written with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication.
- Computer proficiency and multi-line phone skills
Great Benefits
- Generous employee discounts on vehicles purchases, parts, and service
- Flexible hours
- A career-oriented environment with opportunities for steady growth and advancement
- A family-oriented culture with an excellent reputation in the business
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
