Accounts Receivable Specialist

Job Summary

• Processes and analyzes Accounts Receivable transactions.
• Teamwork and cross training 

Duties and Responsibilities

• Contact customers directly to request payment. This includes assertively pursuing collection of outstanding past due balances while maintaining positive customer relationships.
• Provide customers with supporting documentation necessary to obtain payment.
• Receive, research, and resolve a variety of internal and external customer inquiries concerning account status. Initiate communications to external customers and internal personnel, including sales, to resolve customer account discrepancies and to collect past due amounts.
• Identify inefficient and/or ineffective processes.
• Conduct root cause analysis (perform in depth account reconciliations to the extent necessary)
• Identify alternatives/improvement opportunities and define action steps allowing for measurable results, to recommend and/or implement appropriate solutions.
• Manage accounts/issues to resolution with limited direction from management.
• Facilitate meetings as necessary with appropriate customer personnel to resolve Accounts Receivable related issues.
• Escalate Accounts Receivable related risks, issues, potential bad debt, etc. pursuant to aging administration work instructions.
• Provide support to the Accounting Manager, Financial Director, and other management as requested during audits.
• Review and ensure accurate data are collected and provided in response to auditor data requests.
• Other duties as assigned.

Qualifications:

• Comprehensive understanding of Accounts Receivable reconciliation and collection processes
• Strong understanding of billing/invoicing processes
• Good understanding of credit risk
• Strong interpersonal and collaborative skills
• Proven analytical/problem solving skills.
• Experienced negotiator to the extent of finding solutions that satisfy the needs of both internal and external customers when completed properly.
• Enjoys participating in a team constantly adapting to a changing business environment by contributing to a culture of continuous improvement.
• Strong EXCEL skills
• Detail oriented with basic accounting knowledge and good math skills.
• Excellent written and verbal communication skills

Job Requirements:

• Preferred 4 Year Bachelor's Degree
• Minimum 2 years of experience

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