Accounts Receivable Administrator

The Accounts Receivable Administrator is responsible for performing a variety of accounting duties in the Accounts Receivable Research & Resolution area according to established policies and procedures. Primary responsibilities include reviewing and researching Accounts Receivable discrepancies. The position also includes accounting clerical duties such as filing, making collection phone calls and sending out past due correspondence (i.e. dunning letters).

• Review and research Accounts Receivable discrepancies identified through cash application and determine resolution needed to correct the discrepancy. This process includes tracking discrepancies, running and reviewing exception reports, and working with other departments to ensure the discrepancy is valid.
• Post customer payments as they are received and make deposits if necessary.
• Communicate with customers (verbally, via email, letter or fax) to reconcile customer discrepancies (deductions). Communications will involve requesting past due payments and clarifying chargebacks, deductions and allowances.
• Prepare credit memos for any approved adjustments such as shortage, price discrepancy, prompt pay discount, promotion, damaged item credit, duplicate invoice, no collectable write-off, etc. Checking supporting documents and backup in order to verify that over-credits do not occur.
• Run billing reports and prepare invoice or re-invoice customers for any approved adjustments needed to correct the original invoice.
• Send proof of deliveries to accounts payable for invoicing.
• Enlist the efforts of sales and senior management when necessary to accelerate the dispute resolution process.
• Research payment history to identify any missing payments.
• Research unapplied cash.
• Handles calls and concerns from internal and external customers regarding payments and deductions, research and back up information as needed.
• Reconciliation of payments and bank statements and report discrepancies to management.
• Perform other duties as assigned.

QUALIFICATION AND EDUCATION REQUIREMENTS

• High School Diploma or equivalent required. Bachelor's degree preferred.
• Minimum two (2) years of research, resolution and/or collections experience in a high-volume environment.
• Understanding of credit and debit payments, general ledger codes and collections processes.
• Position requires frequent lifting, reaching, climbing, pulling, stooping, bending, and kneeling.
• Maintain constant mental focus and constantly be aware of surroundings.

PREFERRED SKILLS

• Able to problem solve using the combined talents of individuals within the organization and/or with our customers and vendors.
• Excellent team building skills.
• Excellent written and oral communication skills
• Excellent organizational skills and the ability to multi-task
• Must be able to read, write and speak English.