Account Supervisor

Highnoon, a Phoenix-based marketing agency, has our sights set on challenging the status quo of what a full-service marketing partner should be. We are growing rapidly and looking for a qualified Account Supervisor to join our Client Services team.

In this role, your primary responsibility is to build client relationships through regular, proactive and value-added communication, working with cross-functional teams to support account strategy and team management and development.

Born of the renegade mentality established in the West with equal parts innovation and authenticity, Highnoon, has our sights set on challenging the status quo of what a full-service marketing partner should be.

Highnoon requires candidates to be familiar with both traditional and digital marketing and be able to show a track record of successful outcomes with account management, performance and leadership. To be successful in this role, we advise candidates with5-7+ years of relevant experience and a strong work ethic to apply.

RESPONSIBILITIES

• Serve as the main point of contact for your clients
• Maintaining exceptional relationships with key decisions makers
• Develop best-in-class marketing solutions for clients based on their goals and objectives
• Account direction and management including setting client expectations, project plans, budgeting and forecasting, and overseeing quality and accuracy of deliverables
• Build trusted and consultative relationships with clients by aligning marketing strategy with business goals and generating results that have a measurable impact
• Manage a team of marketing professionals and oversee each individual’s growth and development
• Actively coach your team to encourage and support healthy growth and development
• Develop project/creative/media briefs based on client and agency input and present briefs to the internal departments/employees involved in the project’s execution
• Unite all departments/channels and respective employees for smooth operations of the account and establish clear strategic direction for the business
• Prepare for and attend all client and internal meetings, present reports, and daily communication with client
• Work with cross-functional departments and teams to create proposals, work orders, addendums, change orders and reports
• Analyze performance data and results to determine how to best optimize against KPIs and organizational goals
• Provide clear client feedback to internal teams
• Rally internal teams to create strategic recommendations and bring new ideas to the table
• Research and pursue opportunities for in-account client growth
• Assistance with research and presentations for new business development as necessary
• Embrace thought-leadership by staying up-to-date on industry news, technology trends and best practices
• Maintain client strategy document(s), ensuring new information and/or changes are implemented in a timely manner

REQUIREMENTS

• 5-7+ years of integrated marketing experience with heavy emphasis on digital performance
• Excellent writing and grammatical skills; articulate when speaking and presenting
• Positive attitude and ability to coach/teach others on your team
• Ability to work both independently and in a cross-functional team environment
• Play a role in supporting and directing your team to produce key client deliverables and ensure that projects are completed on time and on budget
• Owns assigned work and understands the correlation with project outcomes
• Takes initiative to innovate and solve problems without direct supervision and/or direction
• Works on several customer projects at the same time, and must have the ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs
• Baseline knowledge of Google Analytics, Google Ads, Microsoft Office product suite
• Experience with a project/task management is a plus (Highnoon uses ClickUp)

BENEFITS

Highnoon focuses on delivering the absolute highest quality digital marketing and technology solutions to results-driven organizations. We are a collaborative team of problem solvers comprised of passionate, forward-thinking individuals on a mission to do right by our clients. We’ve been ranked in the top of “best places to work in Phoenix” for years because we value our employees and strive for a strong work-life balance. If you see the value of a team-based environment where being motivated by and learning from your colleagues is a daily occurrence, then Highnoon may be for you. Compensation will be a competitive salary based on your past experience and what you can bring to the table. Other benefits include paid health insurance, 401k match, flexible paid vacation and sick days, free short- and long-term disability plans, the ability to work remotely on Mondays and Fridays, a great team, a fully stocked bar cart and cold beer in the fridge, plus much more.