Account Manager (Must Reside In California)

Summary:

Provides the necessary support to enable the company to maximize its customer service, its standard operating procedures, and to maintain excellent client relations. Consults with client to define a need or a problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend solution by performing the following duties.

Essential Duties and Responsibilities:

• Consults with client to ascertain and define need or problem area, and determine scope of investigation required to obtain solution.
• In conjunction with work associates, conducts study or survey on need or problem to obtain data required for solution.
• Analyzes data to determine solutions as it relates to claims, client relationships, staffing, workflow, and/or reporting.
• Communicates and coordinates resolution with all company impacted departments and/or teams and advises client on alternate methods of solving need or problem, or recommends specific solution.
• Conducts a customer satisfaction survey and organizes an annual Stewardship Reporting mechanism for client and company management.
• With a focus on managing retention of accounts, the Account Manager will attend Quarterly Review Meetings, provide an “accounts at risk” report, and support sales team efforts.
• Determines opportunities for expansion of ancillary services or products to increase revenue on existing accounts.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills – With experience in Workers’ Compensations programs, strives to continuously build knowledge and skills.
• Customer Service - Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
• Team Work - Contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Change Management - Builds commitment and overcomes resistance.
• Quality Management - Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions.
• Initiative - Undertakes self-development activities; Seeks increased responsibilities.
• Innovation - Meets challenges with resourcefulness.
• Professionalism - Treats others with respect and consideration regardless of their status or position.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience. Specific experience and knowledge with California Labor Code, its updates, and its application to the Workers’ Compensation program is essential.