General Manager- Hilton Suites Oakbrook Terrace

Endeavor Hotels is seeking a General Manager to provide strategic direction and to oversee the daily operations of the Hilton Suites Oakbrook Terrace

This 211 room full-service Hilton Suites is steps away from The Drury Lane Theatre & Events and 10 minutes from Oakbrook Center mall. Brookfield Zoo is eight miles away and we’re a half-hour from downtown Chicago. Events are serviced through 2900 square feet of meeting space. The hotel will be going under an extensive remodel, allowing the GM to concentrate on operating, selling, and maintaining the product.

The General Manager will be Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met and It is important for the GM to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors. The GM must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

Manages all areas of the hotel in accordance with Hilton BRAND standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. Extended Stay Experience a Plus.

Responsibilities

Personally demonstrates a commitment to guest service by responding to guests’ needs.

IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.

• Oversees all aspects of the hotel and sets clear objective for departments including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Assures compliance of hotels with all applicable laws and governmental regulations including life safety, wage and hour laws, AA, EEO and OSHA regulations, liquor laws, etc.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Lead Labor Relations efforts with union workforce.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Learns, understands, and implements Prospera standard operating procedures and Brand standards.
• Represent the hotel in appropriate hotel, tourism and business associations.
• Participate in community affairs and maintain a positive public image for the hotel.
• Maintains guest service as the driving philosophy of the hotel.
• Ensures hotel staff, including all new-hires, know all components of the 100% Satisfaction Guarantee and We CARE—Guaranteed (if applicable in the brand), and are trained to meet service standards; develops added-value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Ensures hotel standards contribute to the delivery of consistent guest service.
• Develops and implements marketing and sales plans based on demand segments to maximize revenue per available room.
• Knows why competitors are successful in each demand segment and directly markets/sells against them.
• Ensures that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy.
• Coordinates advertising, public relations, and promotional programs.
• Knows key accounts and actively “sells” through sales calls, property tours, etc.

PROFIT MANAGEMENT

• Meets or exceeds budgeted profit margin for hotel.
• Accurately forecasts revenues/expenses.
• Prepares annual budget that accurately reflects the hotel’s business plan.
• Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
• Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs.
• Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.
• Produces accurate, timely financial reports.Identifies major revenue and expense opportunities and possible problems.

HUMAN RESOURCE MANAGEMENT

• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a qualified workforce.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes employee selection, training and development as a way of doing business.
• Ensures all hotel employees know hotel objectives.
• Ensures personnel files are accurate and comply with both local and federal laws and regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.

STANDARD OPERATING PROCEDURES

• Ensures employees understand policies, pay procedures, bonus plans and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Ensures training objectives and development plans are completed.
• Monitors and maintains acceptable turnover levels.

ASSET MANAGEMENT

• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
• Ensures ongoing staff and employee involvement in preventive maintenance programs.
• Protects the interests of the hotel during capital projects.
• Coordinates capital projects within budget, on time, and with minimal disruption to the guests.
• Has outstanding property Quality Assurance Evaluations.
• Personally conducts a weekly property audit with the hotel’s maintenance supervisor and executive housekeeper.
• Inspects rooms, building exterior, parking lot, etc.

Requirements:

• Minimum of 2 year Hotel General Manager experience in a full-service hotel.
• Experience in a Hilton family brand is a requirement.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Degree in Business Administration, Hotel/Hospitality Management or relevant field is a plus.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Experience:

• FULL SERVICE Hotel: 3 years (Required)
• Hospitality: 3 years (Required)

Work Location: In person