Account Manager

iLearningEngines is an equal opportunity employer. We are committed to our policy of providing an equal employment opportunity to employees and job applicants in a manner consistent with applicable laws and regulations, including federal laws prohibiting employment discrimination based on race, color, creed, national origin, sex, age, disability, or any other non-merit-based factors.

Summary

The Account Manager role is responsible for building, maintaining, and enhancing relationships with clients. This includes understanding clients’ business knowledge, challenges, and opportunities. The role requires providing plans and services that allow clients to overcome their challenges and meet their goals. In addition, the Account Manager may provide service support. The role works directly with client contacts, account executives, sales, support teams, third parties, and others.

Duties and Responsibilities

• Primary contact for clients from the initial stages of onboarding to project delivery and ongoing support of services.
• Develop and build relationships with clients to best facilitate the implementation and management of the services that fit their individual goals.
• Provide services expertise and routinely communicate in meetings and/or communications on project progress and service updates.
• Ensure that the terms of a contract are adhered to by both parties.
• Execute and monitor day-to-day administration of tasks to assure clients’ success and satisfaction of services.
• Resolve clients’ problems and concerns independently or with appropriate team members. Including navigating complex issues, both technical and non-technical, and using sound judgment and data to make decisions that are best for clients.
• Identify new sales opportunities and provide details to the sales team to continuously grow clients’ services and relationships.
• Interact and support end users to troubleshoot, diagnose, and resolve system and application functions. Referring unresolved grievances to appropriate individual(s) for further investigation.
• Perform other duties as assigned.

• Supervisory Responsibilities: No
• Travel: Up to 30%
• Remote Capable: Hybrid in the Naperville, Illinois area

Qualifications

• Bachelor's degree (B. A. / B. S.) from a four-year college or university in a related field.
• 3-5 years related experience and/or training.

Preferred Qualifications

• Experience in a technology development or provider environment. For example, a SaaS.
• Insurance industry experience or knowledge in Property and Casualty (P&C), agencies, brokers, or another relevant sector.

Knowledge / Skills / Abilities

• Excellent written and oral communication skills.
• Strong negotiation and influencing skills.
• A critical thinker and problem solver with attention to detail.
• An analytical thinker who uses data metrics and insights for problem-solving and decision making.
• Skilled at collaboration and able to lead when necessary.
• Ability to manage multiple projects and tasks, while being a team player, and comfortable coordinating with diverse teams.
• Ability to quickly learn technical and non-technical applications and provide support.
• Knowledge of Microsoft products including but not limited to Microsoft Word, Excel, and Outlook.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Commission pay

Travel requirement:

• Travel
• Up to 25% travel

Education:

• Bachelor's (Required)

Experience:

• Account management: 3 years (Required)

Work Location: Hybrid remote in Naperville, IL 60540