Account Manager

About the Position:

We are looking for an Account Manager to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should be able to interpret sales metrics and be goal oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

The Account Manager is a critical project management and interface role between, multiple departments within our organization, and our customers to ensure our current and potential future customer’s needs are exceeded.

Summary of Essential Job Functions:

The primary duties and responsibilities of our Account Manager will include, but not be limited to:

• Manage customer communications (calls and e-mails) while maintaining active communication with the Sales Team, internal departments, Account Coordinator, and customer to assure completion of orders
• Accomplish accurate data entry by analyzing and obtaining information received from customer orders, must ensure data is properly set up in the required company systems
• Verify and review orders received to ensure validity while meeting the company’s defined Terms and Conditions
• Provide timely and accurate information to incoming customer orders and product knowledge requests
• Liaison with estimating group to coordinate customer proposals and/or RFQ’s for the Sales Team
• Ensure proper and efficient resource coordination for all customer orders
• Follow up on orders to ensure processing by specified dates. Confers with various departments in the organization when necessary to ensure the highest level of service pre-and post-sale
• Review key material procurement & logistics requirements for alternatives as needed to meet customer requirements
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Other responsibilities as dictated by requirement and corporate dynamic

Requirements:

• Bachelor or Associate degree preferred or equivalent work experience with 3-5 years working in a Customer Service/Project Management role
• Must be able to work in high stress, high demand environment
• Must possess excellent oral and written communication skills
• Ability to organize and manage multiple priorities
• Good time and project management skills
• Strategic and Tactical thinker and multi-tasker
• Strengths in problem solving follow up and details
• Problem analysis and problem resolution at a functional level
• Strong customer orientation
• Proficient computer skills (Word, Excel, PowerPoint)
• Working experience with NetSuite System or similar is a plus
• Ability to work well with others
• Self-motivated
• Attention to detail

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.