Workplace Services Assistant

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar Games is seeking a Workplace Services Assistant to join our growing Workplace Team. This is a full-time, in-person position to be based in Rockstar's NYC headquarters in downtown Manhattan.

• The Workplace Services team is responsible for ensuring the workplace, building, facilities, and programs work harmoniously to support the core business.
• We create a supportive and safe working environment for the staff at Rockstar.
• We manage and develop operational services and programs, including maintenance, security, cleaning, catering, mail services, space utilization, and strategy.
• We ensure the studios comply with all relevant compliance and legislation.

• Cultivate a welcoming environment by greeting employees and guests warmly and sincerely every time they enter the studio.
• Deliver the unique Rockstar Games brand experience to guests and new hires with enthusiasm.
• Enhance our building access systems by providing on-site security.
• Respond to and follow up on all incoming emails, direct messages, and cases through our internal work order system in a timely, efficient manner.
• Accommodate special requests whenever possible and resolve all inquiries, issues, or complaints promptly and graciously.
• Always keep the reception lounge and desk area neat and tidy.
• Walk through the office daily and perform opening and/or closing tasks as assigned.
• Assist with conference room and catering setup/breakdown.
• Assist with security for Workplace Services vendors in early morning hours.
• Be constantly aware of your surroundings and proactively help when needed.
• Assist with any Workplace projects as requested by the Senior Workplace Managers.
• This position is considered business critical and is on-site 5 business days per week.

• Minimum 1 year of related experience: candidates with high-touch customer service, high-end security, or luxury retail experience are encouraged to apply.
• Can operate standard office equipment (scanners, printers, etc.).
• Excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions.
• Proficient in Microsoft Office.

• Be willing/able to learn and use our internal R* software application and tools (Slack, etc.).
• Strong analytical and problem-solving skills.
• Self-starter; handles self with minimal direction and is pro-active.
• Able to establish and maintain collaborative working relationships.
• Ability to thrive and be flexible in a constantly growing and changing fast-paced environment.
• Results-oriented, customer-focused, and organized with attention to detail.

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar's reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.                                   

** For those based in Toronto, Rockstar will provide accommodations to job applicants and employees as long as such accommodations do not pose an undue hardship on Rockstar, and consistent with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you've got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.