Medical Records Assistant #Full Time

Job Summary:
The Medical Records Assistant supports the maintenance and organization of patient records for the Department of Radiology, ensuring seamless care, patient support, and compliance. This position will apply strong organizational and customer service skills to maintain file room records, collaborate with external parties to obtain and send patient records, respond to referring physician and patient requests, and provide front desk coverage. In this role, the Assistant can expect to build a foundational knowledge of medical record management and practice operations in an outpatient healthcare setting. The Medical Records Assistant is part of a team that delivers an exceptional patient experience through Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
Multi-site coverage in the Westchester area may be needed.
Job Qualifications:

• Performs accurate and timely filing of patient records, including all paperwork related to patient encounter.
• Liaises with New York Presbyterian Hospital (NYP) file room to ensure timely sending and receipt of images.
• Manages records in picture archiving and communication system (PACS) to ensure continuity of care: Retrieves and loads all prior exams to PACS daily to prepare for department radiology schedules. Loads outside exams to PACS as requested by referring physician offices for comparison with current studies. Merge exams in the PACS system as needed by the department.
• Digitizes images as requested.
• Works with outside courier service to send films via Fed Ex, RDS, and certified mail.
• Responds to and handles all legal requests.
• Requests files from storage.
• Greets patients and visitors and answer telephone calls.
• Conducts pre-registration, check-in, check-out, appointments, and other related tasks as requested.
• Accurately indicates arrivals, no-shows, reschedules, and physician cancellations in Epic.
• Obtains all required registration and intake information from patients. Initiates registration of new patients in Epic as needed.
• Verifies and/or updates any new insurance or other information in Epic. Verifies eligibility for services and explains insurance protocols to patients.
• Ensures that all referrals, authorizations, and pre-certifications for office visits and procedures have been obtained at time of check-in. Reviews pre-certifications and confirms that all studies are correctly pre-certified. Obtains pre-certifications from referring physician. Assists with obtaining prior authorizations and referrals for follow-up care as needed.
• Informs patients of billing protocols. Collects all time-of-service and past due payments.
• Coordinates and schedules appointments and other specialty services/clinical testing as requested.
• Assists with coordination of care to other specialties and appointments.
• Functions as a liaison between the clinical provider, referring physician, and patient in all aspects of scheduling appointments and related imaging services.
• Performs other duties as assigned.

Job Qualifications:

• High school graduate or GED equivalent required.
• A minimum of 1 year of office experience.
• Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks, and initiatives.
• Strong verbal and written communication skills, customer service orientation, and interpersonal skills, including the ability to deliver consistently exceptional service.
• Working proficiency with Microsoft Office (Word and Excel) or similar software is required, and an ability and willingness to learn new systems and programs.
• AHIMA certification a plus (RHIT or RHIA).

Hourly Rate Ranges: $21.11 - $31.13
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.