Workforce Services Manager

As the Workforce Service Manager for the WeCARE program, you will oversee and lead a team of Supervisor dedicated to providing Case Management Services. Your role involves overseeing the day-to-day operations, training, staffing, performance monitoring, reporting, compliance and fostering a supportive work environment that promotes employee well-being, professional development, and competencies.

Essential Duties and Responsibilities:

- Oversee the training and professional development initiatives for direct reports under your supervision.

- Monitor and manage the activities, schedules, productivity, and assessment outcomes of a designated team of direct reports.

- Review real-time case assessment outcomes, particularly focusing on denials, from direct reports.

Gather Quality Assurance information from assigned direct reports, ensuring adherence to quality standards.

- Disseminate policy and protocol changes, overseeing their implementation within the team.

- Lead and facilitate regular team meetings, serving as the primary contact for the assigned work unit.

Perform random post-assessment audits and conduct visits to ensure and enhance customer satisfaction.

- Attend fair hearing cases as required, providing necessary representation or support.

- Promote the project’s image and objectives through public speaking engagements and relevant professional presentations.

Minimum RequirementsMinimum Requirements:

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

EEO StatementActive military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Job Type: Full-time

Pay: $69,600.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Experience:

• Case management: 1 year (Required)
• Supervising experience: 1 year (Required)
• Social work: 1 year (Required)

Ability to Relocate:

• Queens, NY: Relocate before starting work (Required)

Work Location: Hybrid remote in Queens, NY