Customer Service Support

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Job ID: 580855

• Handle customer inquiries, requests, troubleshoot product failures, identify requests via pictures from customers via phone and e-mail
• Provide support to our Inside Sales Team, Outside Sales Team, and Market Development Managers
• Communicate with internal customers to fulfill customer requirements and revise orders

You will assist in helping our business continue to grow.  This is a multi-faceted position in a medium-sized organization, so you must be able to interact comfortably with other departments on a regular basis.
Qualified candidates will possess the following:

• Typing skills of at least 50 WPM with High Accuracy
• Proficient use of Office365 tools
• Good communication and critical thinking skills
• Ability to write efficient emails on your own without scripts.
• Ability to work without scripts and think on your own
• High degree of diligence and detail
• Ability to work at a fast pace even with several interruptions, and some time pressure.
• Must be able to communicate with the customer via phone and email and be comfortable communicating with all levels of the organization.

1. Take customer phone and email inquiries. (Phone calls could be as many as 75 per day, emailed orders could be as many as 75 per day)
2. Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
3. Provide tracking information on shipped orders.
4. Confirm receipt of orders via faxes & e-mail.
5. Routinely update Navpoint to add contacts; emails; and new customers.
6. Handle corrections on orders entered in our system that have not been shipped.
7. Enter Customer and rep media requests.
8. Enter customer complaints/concerns.
9. Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
10. Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
11. Be an active member of the CSR and/or Platinum ACD Phone line.
12. Assist in other projects as assigned
13. Supports and upholds the Quality and EHS policy
14. Upholds Core Values.
15. SUPERVISORY RESPONSIBILITIES
16. This job has no supervisory responsibilities.

QUALIFICATIONS
The requirements for this position include:

• Typing skills of at least 50 WPM with High Accuracy.
• Proficient use of Office 365 operating system and Microsoft Office products (Word, Excel, Outlook).
• Good communication skills to interact with team members.
• Good critical thinking skills to resolve questions and problems related to orders.
• A high degree of diligence to ensure the correct information on orders.
• Ability to work at a steady pace even with interruptions, and some time pressure.

EDUCATION and/or EXPERIENCE
Post high school education and previous Customer Service or similar experience is preferred.
 

, Omaha
omaha, ne
Omaha, Ne
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Ne Omaha
omaha ne
omaha ne
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Omaha NE

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