Address
Form of workWireless Retail Call Center Representative
Location: Twinsburg, OH
Salary: Hourly plus monthly commission
Benefits: Medical, Dental, Vision after 60 days of employment
About Alliance Mobile:
Alliance mobile is proud to be one of the largest AT&T National Authorized Retailers in the County, with over 180+ locations in 13 different states. We are known for our wireless and entertainment products and provide an exceptional experience in every interaction.
We believe that everyone plays an important role in the success of our organization. We seek skilled, motivated professionals with a passion for success. We pride ourselves in our company values which in return has made us regularly voted a Top Place to Work. We continually strive to be valued by our carriers, admired by our competitors, preferred by our customers, and respected by our communities.
Alliance mobile is proud to be one of the largest AT&T National Authorized Retailers in the County, with over 180+ locations in 13 different states. We are known for our wireless and entertainment products and provide an exceptional experience in every interaction.
We believe that everyone plays an important role in the success of our organization. We seek skilled, motivated professionals with a passion for success. We pride ourselves in our company values which in return has made us regularly voted a Top Place to Work. We continually strive to be valued by our carriers, admired by our competitors, preferred by our customers, and respected by our communities.
Primary Responsibilities:
- Handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism
- Manage the completion of business transactions in connection with activation of new customer accounts on a computer terminal
- Utilize Alliance and AT&T systems to initiate & complete service orders, and handle customer requests
- Continually maintain working knowledge of all company products, services and promotions
- Make recommendations per customer's needs on features, accessories, upgrades and rate plans Will be required to reach a sales quota
Qualifications:
- Requires proficiency in Microsoft Office and Windows
- Requires demonstrated problem solving skills
- Must display excellent customer service and communication skills in person and via telephone
- Must display a positive customer service attitude
- Flexibility in work hours required, must be able to work night and weekends when needed
- Must be able to sit for long periods of time
Benefits:
- Medical, Dental, Vision, 401k
- Accruing Paid Time Off
- Holiday Pay
- Parental Leave
- Bonuses
- 50% of AT&T Wireless Bill and more Employee Discounts
- College Book Reimbursement
EEO has been and will continue to be, a fundamental principle at Alliance Mobile, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex (not limited to sexual harassment), national origin, age, genetic information, disability, military status or application, or any other basis protected by state, federal or other applicable law. This Policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, termination, and all other terms and conditions of employment.
At Alliance Mobile, the safety of our employees and customers remains our top priority. We are committed to following all protective and safe-distancing guidelines required by local & state authorities in response to COVID-19.
You may be invited to complete a phone interview, so make sure to watch your email for updates!
Apply Now!
http://www.allianceatt.com
