Wic Office Clerk Ii Mercy Health Warren Full-Time

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

• WIC CLERK II
• Warren Location- 32 Hours
• Youngstown/Warren Grant funded!
• Answers the telephone in a prompt and courteous manner, stating name, department, and offers to provide assistance and is attentive to participant’s needs.
• Forwards all incoming calls to appropriate WIC personnel in a respectful manner.
• Relays messages accurately and in a timely manner.
• Acknowledges all WIC complaints by correctly completing forms, reports to vendor and solves complaints according to State/Local WIC Policies.
• Anticipates and accommodates the needs of WIC participants through proper scheduling of WIC appointment according to participants status.
• Captures initial information to process new WIC participants according to State/WIC guidelines
• Schedules participants for: recertification appointments, nutrition education, follow-up/individual high-risk appointment by verifying participant’s status and base/term dates to prevent interruption of WIC services.
• Maintains WIC appointment schedules through use of computer system and in accordance with State/Local WIC Policies and Procedures.

A.Prints participants schedule function reports daily

B. Correlates participants files according to function and distributes to appropriate staff daily

C. Telephone clients daily for appointment reminders.

D. Completes WIC reminder cards according to State/Local WIC Policy and Procedures, mails within two weeks of schedule appointments.

• Coordinates on-site service to participants

A.Greets all participants in a welcoming manner and address the reason for their visit.

B.Conducts food issuance on WIC Nutrition Card as needed, either at front desk reception or during mid-cert nutrition appointments.

• Maintains closed file system

A.Purging all files on monthly basis (5 years old, inactive women)

B.Shredding charts of children/women who have been inactive for 4 years

• Responsible for clerical/office duties

A.Maintains inventory of office supplies, State forms and completes purchase order when necessary.

B.Maintains systematic order of employee bins, bulletin board and educational materials.

C.Shows effective use of equipment and materials

D. Cross trained in duties pertaining to Data Cert Specialist

E. Attends BSMH and or WIC seminars/in-services

F. Performs other duties as assigned by Program Manager

EDUCATION

High School diploma or GED required

QUALIFICATIONS/REQUIREMENTS

6 months to 1 year clerical experience preferred

Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com