Wholesale Account Coordinator

Sports Research is one of the largest privately held dietary supplement Health and Wellness brands in the United States. Established in 1980 and made popular by our flagship product Sweet Sweat, Sports Research is a family owned & operated company dedicated to providing the highest quality products. We believe in our products because we use only the best raw materials, sourced from the finest suppliers. As a leader in this industry, we are searching for the right people to bring into the brand as we continue to grow!

We have an amazing opportunity for an experienced, full-time, Wholesale Account Coordinator to join our team here in our beautiful San Pedro, CA office and work from home one day a week. This role is responsible for the processing and monitoring of orders within our busy wholesale channel. They are also responsible for day-to-day analysis and reporting related to wholesale logistics.

Responsibilities Include, But Are Not Limited To:

• Prescreen and review all wholesale inquiries that are received.
• Acquire, maintain, and proactively update all required Wholesale Account paperwork for domestic and international accounts.
• Act as main contact of communication for domestic and international accounts.
• Provide documents, required specifications, quotes, and/or cost sheets as requested.
• Manage account database and update account records.
• Proactively and effectively provide comprehensive client account support on a timely basis.
• Provide support to Key Account Managers and Executives, as needed.
• Monitor & update daily internal reports and sales logs.
• Review and analyze customer/client reports.
• Maintain transaction records and e-files and be able to provide documentation needed during research for claim adjustments.
• Work daily in company systems including, but not limited to, NetSuite (ERP), Formstack, Docusign, Server Docs, Shopify, Zendesk, Monday.com, etc.
• Process, track, and invoice orders.
• Maintain order ledgers timely and accurately.
• Issue POs to vendor(s) and ensure production dates will be met for order fulfillment.
• Work with 3PL, carriers and traffic team to ensure best rates services are being selected accordingly.
• Track and trace shipments and claims.
• Troubleshoot any issues, delays, overages, shortages, and damages.
• E-File Documents
• Develop and update Standard Operating Procedures (SOPs) for order entry and workflow optimization.
• Represent the company at tradeshows and expos as needed, fostering networking opportunities and promoting brand visibility.
• Regularly monitor accounts to ensure compliance with Minimum Advertised Price (MAP) policies and prevent unauthorized online selling.
• Monitor and evaluate buying patterns that may lead to unauthorized selling online.
• Review forecasts from larger volume accounts and perform monthly evaluations of sales and demand plan.
• Attend regular meetings related to inventory management, business growth strategies, accounting, and other pertinent topics.
• Undertake additional duties and responsibilities as assigned, contributing to the overall success of the team and organization.

Skills and Qualifications:

• 3+ years' of administratively supporting Wholesale Accounts
• Background in health & wellness products is a PLUS
• Experience in NetSuite, Formstack, Docusign, Server Docs, Shopify, Zendesk, Monday.com are a plus
• Experience in processing, tracking, and invoicing orders
• Able to build strong relationships with clients
• Team player and flexible
• Very organized
• Proactive
• Good judgment
• Strong project ownership
• Excellent time management skills
• Skilled verbal and written communicator
• Customer service skills
• Computer skills including Microsoft, Excel and G-suite

* Sports Research is an equal opportunity employer committed to providing a diverse environment.

**For our Career Privacy Statement please visit https://www.sportsresearch.com/cpra-notice

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• Are you comfortable working in office 4 days a week in San Pedro, CA 90731 and 1 day from home?
• Have you worked with large wholesalers like Costco, Walmart, Target, or GNC?
• Is the posted rate within your rate requirements?

Work Location: In person