Financial Assistance Coordinator

Position Summary

As a member of the program team, the Financial Assistance Coordinator will work closely with the Director of Programs to support the day-to-day operations and success of Bay Area Cancer Connections’ Financial Assistance Programs: the Screening Navigation Program (SNP), Karen Swanson Fund, and Breast and Ovarian Cancer Emergency Fund (BOCEF). The Financial Assistance Coordinator will also provide support to BACC’s Helpline and provide non-clinical support, guidance, and assistance to connect clients to resources and support as needed.

Program Implementation

• Orient clients to the appropriate program and provide ongoing support and/or case management to meet the client’s ongoing needs, satisfaction, and compliance of program policies.
• Interpret for Spanish-speaking clients as needed.
• Interface with referral agencies and providers.
• Conduct intakes and program evaluation calls with clients at various points in time after their intake.
• Assist the Director of Programs and appropriate partners with continuous quality improvement of the program in the areas of project planning, service design, evaluation, and implementation.
• Update program applications, program manuals, and other necessary paperwork as improvements to the program are made.
• Be onsite at California Pacific Medical Center (CPMC) Mission Bernal Campus 1-4 times per month when there are clinic days for the SNP.
• Appointment scheduling, appointment reminders, and appropriate data tracking of all client interactions (e.g. all services provided, follow-up appointments, missed appointments, etc.).
• Identify, prepare, and mail program materials and other educational and appointment information to clients (by mail or email).
• Assist with payment processing for the BOCEF.
• Provide assistance with Helpline backup which includes assisting with walk-in clients and answering Helpline calls; provide exceptional, personalized service to clients by providing appropriate information and services.
• The ability to feel comfortable interacting with clients who may have recently received a cancer diagnosis or are currently in treatment for cancer.
• Complete other tasks as necessary and as directed by the Director of Programs.

Data Management

• Management of all data entry (specific to programs listed) to ensure supportive client follow-up, accurate reporting, etc.
• Oversee the implementation, tracking, and evaluation of client data related to these programs, including personal stories from individual clients.
• Perform quantitative and qualitative data analysis.
• Update program database fields as improvements to the programs are made.

Community Outreach/Program Marketing

• Attend outreach events as needed (weekdays and some weekends).
• Identify new community organizations and events that would be good outreach opportunities.
• Coordinate communication (through various methods) about our programs with community partners and organizations.

Qualifications

• Bilingual English/Spanish required.
• Excellent interpersonal communication and ability to interact with a wide variety of people of all ages and backgrounds in a sensitive manner.
• Excellent follow-through, attention to detail, and ability to meet deadlines.
• Ability to work well as a team member and independently.
• Ability to work efficiently in both an office and work-from-home setting.
• Experience working with those facing difficult health challenges.
• Proficient in Microsoft Office Suite, Google Suite (Gmail, Chat, Calendar, Drive), Salesforce, and various databases.
• Willingness to learn and use new technology.
• Resourceful and flexible.

Job Type: Full-time

Pay: $31.00 - $34.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental schedule:

• Evenings as needed

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• San Mateo, CA 94402 (Required)

Work Location: Hybrid remote in San Mateo, CA 94402