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Form of workVolunteer Center Scheduling Coordinator (Part-time)
Mission: MANNA’s mission is to involve, educate, and unite people in the work of ending hunger in Western North Carolina
Vision: A hunger-free Western North Carolina
MANNA embraces a philosophy that recognizes and values diversity by creating an environment of mutual respect, transparency, and sharing of different opinions and ideas. MANNA’s goal is to attract, develop, retain, and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. The celebration of inclusivity and diversity is essential to helping MANNA achieve its mission to involve, educate, and unite all people in the work of ending hunger in Western North Carolina.
Position Summary: Our Volunteer Center Scheduling Coordinator is a vital role in support of our Volunteer Center Manager and 3,000+ volunteers by maintaining our CERVIS volunteer database including scheduling of volunteers, maintaining the daily volunteer schedule and volunteer related data including accurately recording volunteer hours. Our Volunteer Coordinator will also receive, manage and communicate responses for email and telephone inquiries from individuals and groups with a focus on excellent customer service. Additionally, our Volunteer Coordinator will coordinate our volunteer recognition program (# of hours served) and appreciation activities and special projects.
Essential Duties and Responsibilities:
- Daily management of our CERVIS volunteer software program with a focus on accuracy.
- Providing excellent customer service to email and telephone inquiries from individuals and groups in regard to our volunteer program.
- Manages our Volunteer Tiered Recognition program in a timely and accurate manner in order to provide timely appreciation and recognition to our incredible volunteers.
- Builds positive relationships with a diversity of volunteer personalities, beliefs and backgrounds.
- Participates as a positive member of our Volunteer Center Staff team.
- Maintains strict confidentiality with volunteer/donor information and records.
- Assists in coordinating and supporting the successful execution of our Volunteer Appreciation Event and Volunteer Appreciation Week activities.
- Performs other related duties and assignments as required.
Qualifications:
- Minimum of a high school diploma or GED and 3+ years’ related experience.
- Demonstrated proficiency in Microsoft Office, Outlook and data entry and data base management.
- Outstanding skills in both oral and written communication; demonstrated ability to communicate with tact and to provide a high level of customer service; proven ability to communicate professionally and effectively with a diverse group of constituencies including staff, volunteers, and the public.
- Maintains a professional appearance at all times and represents MANNA in diverse settings.
- Must provide proof of current, valid North Carolina driver’s license with clean MVR and auto insurance.
Compensation: The salary range for the Volunteer Center Scheduling Coordinator is $18.72 - 19.20/hour based on experience.
Schedule: Flexible schedule with preference for 9:00 a.m. to 2:00 pm Mon-Fri availability, 20-25 hours/week. In instances of a federal, state or locally declared emergency or order, MANNA FoodBank is typically considered an essential service and emergency responder; all employees may be called upon to perform regular or emergent duties.
