Visitor Service Associate

Position Title: Visitor Service Associate
Department: Administration
Reports to: Vice President of Administration / CFO and Visitor Services Supervisor
Classification: Non-Exempt

SUMMARY

The primary purpose of this position is to provide high quality customer service and a wide variety of information to Bowers Museum guests and staff, while facilitating ticket sales for museum admission, programs, special events, and membership. As the initial point of contact with museum patrons, the Visitor Service Associate is expected to be prepared to answer a multitude of questions ranging from information about museum fees, membership, exhibitions and programs to ensure that all visitors have a memorable and exemplary experience while visiting the museum.

ESSENTIAL FUNCTIONS

• Greet and provide information to patrons on all museum programs and services with enthusiasm and sincerity
• Facilitate the sale of museum admission, public programs and special event tickets, museum memberships and promotions
• Answer phone calls, assist callers with inquiries regarding museum programs and offerings, refer and forward calls to appropriate museum staff
• Replenish museum promotional literature
• Issue, collect and store audio tour headsets, as needed
• Operate computer based register; handle credit card and cash transactions
• Generate closing reports and balance cash transactions
• Track and report daily museum attendance
• Facilitate visitor surveys
• Other duties as assigned
• Conduct all responsibilities in a safe manner according to regulations (OSHA, IIPP, etc.)

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

Education and/or Experience

High School Diploma; plus one year experience in a customer service or retail position; or equivalent combination of education and experience. A.A. or B.A. in Communications, Marketing, Anthropology, Art History or related area preferred.

Other Skills, Abilities, and/or Training

• Exceptional customer service skills
• Excellent oral communication skills (i.e. ability to deal effectively with others, speak professionally on the phone, etc.)
• Sense of creativity
• Good interpersonal skills and desire to be a team player
• Creative problem-solving skills
• Sense of creativity
• Ability to use a multi-line phone system
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work within strict deadlines
• Ability to work extended hours as needed
• Ability to work weekends

PHYSICAL DEMANDS

• Regularly required to remain seated in a normal position for long periods of time
• Occasionally required to stand for long periods of time
• Regularly required to move about
• Occasionally required to climb stairs
• Regularly required to maintain balance while walking, standing, crouching, or running
• Occasionally required to reach up and out with hands and arms
• Regularly required to speak and listen; verbally express information or instructions
• Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
• Rarely required to lift up to 25 pounds and carry a distance of 10 feet
• Rarely required to push and/or pull up to 25 pounds a distance of 10 feet

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.

The individual is regularly exposed to indoor conditions and moderate noise level; occasionally exposed to outdoor weather and temperature extremes; rarely exposed to chemicals, fumes, dust or work safety hazards

Disclaimer

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.