Visitor Services Assistant (4723C), Uc Botanical Garden - 63849

Visitor Services Assistant (4723C), UC Botanical Garden - 63849 About Berkeley
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We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles , our Principles of Community , and our Strategic Plan .
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Departmental Overview
The University of California Botanical Garden. (UCBG) features one of the most diverse plant collections in the United States. Established in 1890, the Garden's 34 acres contain over 13,238 tax as and more than 20,231accessions from all over the world arranged by region. The Garden is famous for its large number of rare and endangered species. The Mission Statement for the UCBG is "to develop and maintain a diverse living collection of plants to support teaching and worldwide research in plant biology, further the conservation of plant diversity, and promote public understanding and appreciation of plants and the natural environment.
Application Review Date
The First Review Date for this job is: February 13, 2024
Responsibilities
Visitor Services:
Oversee day-to-day operations by overseeing and supporting Work-Study Students and Volunteers working in the Kiosk and Shop daily. When Students or Volunteers are not available to work in the Kiosk or Shop or when they need lunch/break coverage, step in to cover and receive admission fees from Garden visitors, shop sales, as well as membership sales. Prepare daily reconciliation of cash register, check, and charge transactions. Answer the primary phone line and main Garden email address providing information about the Garden, its programs, and services and forwarding emails to appropriate staff. Promote membership sales whenever appropriate. Direct in-person, telephone and email inquiries to appropriate resources as needed. Coordinate emergency situations, such as separated children, injuries and accidents. Work with staff on site to respond to emergencies. When guest accidents happen, report to Campus Risk Services. While in the front of the Garden and the first to become aware, alert staff of issues on Centennial Drive, in the parking lot and in the Garden. Contact campus police when deemed necessary. Assist Visitor Experience team with work-study training and effectively communicate pertinent Garden information to Visitor Experience Work-Study Students. Assist Visitor Experience team with other tasks and projects to ensure positive visitor experiences and efficient front-end Garden operation.
Administrative Support:
Assist Visitor Experience team and wider Garden with special administrative and clerical tasks and projects as needed to ensure efficient Garden operation. Greet all visitors to the Garden and provide information about visiting the Garden and exceptional customer service Troubleshoot parking and other visitor facility problems.
Required Qualifications
Experience working with the public. Demonstrated strong written, verbal communications skills with excellent interpersonal and customer service skills to be able to interact with diverse group of people. Demonstrated experience handling cash, working with cash registers and charge machines, and financial reconciliation. Demonstrated ability to manage multiple projects, prioritize work, work under pressure, with multiple interruptions. Must be highly detailed-oriented and self-motivated. Ability to exercise good judgment in decision making and to remain calm under emergency/crisis situations. Work well independently and as a team member. Advanced computer skills (email, MS Office, Google products, PC & MAC; adaptable to new programs as needed or mandated by UCB campus IT). Experience working with volunteers and college students.
Education/Training:
High school diploma or equivalent experience/training.
Salary & Benefits
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $25.20 (step 1.0).
This is a 12-month, part-time (16 hours per week), limited (temporary) position that is not eligible for UC benefits. This position is non-exempt and paid bi-weekly. This position will require the incumbent to work on Fridays and Saturdays, and occasional Mondays (holidays) as needed.