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Form of workVisitor Services Representative (Seasonal), Retail (Muir Woods)
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks in support of our vision Parks for All Forever. Join us.
Department Description:
The Interpretive Centers and Sales Department is responsible for developing and operating visitor centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise along with changing park exhibits. The department develops park books, maps, and interpretive and branded products, manages warehousing and distribution, operates the Muir Woods Fee Collection program, and develops and operates the Conservancy’s online sales and wholesale programs. Interpretive Centers include Alcatraz Park Stores, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Golden Gate Bridge Welcome Center, and Presidio Visitor Center.
Position Overview:
There are multiple openings for this Seasonal position located at Muir Woods that ends on October 15, 2024. They can be full-time or part-time.
The Visitor Services Representative supports the Golden Gate National Parks by selling entrance tickets and interpretive merchandise and providing information to park visitors at the Muir Woods Visitor Center. All candidates must be willing to work a flexible schedule that may include weekends and holidays. Schedules may vary by season.
Reports To: Associate Director, Retail (Muir Woods)
Essential Functions and Responsibilities:
• Collect park entrance fees.
• Sell interpretive and educational merchandise in park visitor center.
• Answer questions and disseminate information.
• Provide exceptional visitor service.
• Assist with merchandising and housekeeping functions.
• Maintain positive & productive relations with park visitors, staff, & volunteers.
• Other duties as assigned by manager.
Knowledge, Skills, and Abilities:
• Must possess highly developed customer service skills.
• Must enjoy working in a national park that is visited by up to 5000 people a day.
• Must wear a uniform and adhere to appearance standards.
• Must provide reliable transportation.
• Previous cash handling experience preferred.
• Retail or bookstore experience a plus.
• Foreign language skills appreciated.
Education and/or Experience:
• High school degree or equivalent preferred.
• Previous retail or comparable experience working with the public.
Health and Safety:
It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
Based on the current state of the COVID-19 pandemic, the Parks Conservancy requires all employees to be vaccinated and to provide proof of such vaccination as a condition of employment.
Physical Requirements and Work Environments:
• Work is performed in a retail, stockroom, and office setting.
• Work is primarily performed standing with occasional sitting.
• Work occasionally requires squatting, kneeling, walking, and climbing (short step ladder).
• Work occasionally requires lifting, carrying, and positioning objects that weigh up to 50 pounds.
Pay Grade/Pay Rate: Grade 7 with pay at $20/hour.
Applications will be accepted until the open positions are filled.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
