Reports to: Receptionist Manager/Hospital Manager
RECEPTIONIST DUTIES:
- Provide top-notch customer service.
- Being attentive to client and pet needs.
- Identify and work compassionately with clients in various emotional states.
- Work patiently with distressed, frustrated or disgruntled clients.
- Answer and triage phone calls from clients.
- Schedule appointments and schedule procedures.
- Check-in clients.
- Monitor client flow from check-in to discharge.
- Monitor schedule and flow.
- Client call backs.
- Managing record requests between other hospitals and specialty practices.
- Ensure that daily deposits balances and accurate.
- Client education.
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
- Process payment transactions.
- Maintain proper documentation in the electronic medical record.
- Relay appropriate information to/from clients to doctors and/or management.
- Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
- Be able to spell check and confirm phone numbers and other client information
WORK ENVIRONMENT:
Continuing Education Requirements:None at this time