Veterinary Receptionist

Are you seeking a practice passionate about serving pets and having a personal quality of life? Consider our WellHaven Hazel Dell Practice! We are seeking a Full-TimeVeterinary Receptionist to join our growing team! It is located just north of Downtown Vancouver, WA. The city of Vancouver is in the heart of the beautiful Pacific Northwest.

We are built on the inspiration of helping and healing. WellHaven Hazel Dell is a clean, bright, and new hospital designed to accommodate the wellness of pets and our medical team. We are proud to be AAHA-accredited and fear-free.

Our multi-doctor hospital is a full-service small animal veterinary hospital that provides comprehensive medical care, including surgery, dentistry (with Dental Radiography), internal medicine, emergency, and critical care. We also emphasize preventative health care, which includes puppy and kitten wellness, annual examinations, and dental awareness. The WellHaven team is a group of dedicated professionals who ensure each day is productive and fun!

Job Summary

The Receptionist is “the face of the hospital” and the first point of contact for our clients and patients. The primary responsibility is to ensure our clients’ and patients’ experience is positive, welcoming, friendly, and exceptional. The incumbent in this role will work closely with the veterinary team to provide quality medical care and help promote it.

Key Responsibilities

Main Accountabilities:

• Greet clients and patients in a positive, welcoming, and friendly manner, creating an enthusiastic and warm environment

• Administer basic reception tasks, including answering and managing incoming phone calls, scheduling patient appointments, managing patient intake and discharge

• Administer basic cashier duties, including reconciling the cash drawer daily (opening and closing processes)

• Educate clients about Wellness Plans and patient care as directed by the veterinary medicine team

• Prepare and maintain thorough and accurate medical charts for all patients, consistently meeting hospital quality control standards

• Maximize the efficiency of the veterinary team by effectively managing patient flow

• Create and maintain a clean, neat, and inviting reception area

Customer Service Delivery:

• Consistently provide professional, efficient, and exceptional service

• Demonstrate excellent communication and organizational skills when interacting with the veterinary team and clients

• Effectively adapt to individual clients and their needs

• Effectively resolve customer complaints as needed

Other:

• Adhere to OSHA standards and regulations as outlined in company policies

• Ability to learn basic veterinary technical skills such as animal restrain and lab duties

• Ability to perform other job duties as assigned

Required Skills and Knowledge

Demonstrated ability to:

• Work independently and exercise good judgment

• Multi-task effectively

• Remain action-oriented and effectively set priorities

• Work well in an extremely fast-paced work environment, remaining calm and resilient

• Work at computer station/desk for extended periods of time

• Exhibit proactive initiative in addressing tasks and challenges as they arise

• Complete work, maintaining a high level of accuracy while managing constant interruptions

• Learn new computer software systems (EMR, Scheduling, etc.)

• Provide a high level of accountability

Demonstrated experience with/knowledge of:

• Handling dogs, cats, and exotic animals

• Typing 40+ wpm (keyboard)

• Email systems, basic MS Office products (Word, Excel)

Able to demonstrate:

• Strong Customer Service Focus while effectively adapting to individual clients and their needs

• Excellent communication skills and the ability to manage a variety of emotional situations – remaining empathetic, compassionate, and approachable

• Excellent phone demeanor

Education and Experience

• High School Diploma or equivalent

• 1+ years of customer service experience – front desk experience a plus!

• 1+ years of experience working with computers (typing, email, other software, etc.)

• Veterinary experience is a plus!

Work Location, Environment, and Physical Requirements

• The reception position is performed onsite at our hospital or at an approved offsite event location. Remote work is not available for this position

• The hospital environment includes limited space, smells from pet waste, and noise (barking, etc.)

• Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays

• Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information

• Ability to lift 25+ pounds

• Able to stand, walk, stoop, kneel, crouch, and climb

• May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances

Additional Information

Our hospital is part of the WellHaven Pet Health (“WellHaven”) network of hospitals. This allows us to have a more extensive and stronger support system, connecting with other hospitals in the area while remaining autonomous.

WellHaven helps veterinarians, and their teams succeed both personally and professionally. We value our medical teams and strive to support each team member each and every day. Our focus on personal growth, practice support, and life balance frame the relationship we want to have with our hospital teams. This people-first approach has made a considerable difference in the lives of our teams, clients, pets, our communities, and the health of our hospitals.

We’ve been recognized in Inc. Magazine for making a difference in our community and in Forbes for being named one of America's Best Startup Employers. It is an exciting time to be part of the WellHaven team and an excellent time for you to consider joining us!

Please learn more about WellHaven at www.wellhaven.com.

WellHaven Benefits

WellHaven offers competitive pay and a great benefits package.

Please review our benefits package at: https://wellhaven.com/wellhaven-employment-benefits/

Commitment to Diversity

WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal, state, and/or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.

In accordance with federal, state, and local law, WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process unless the accommodation would impose an undue hardship on WellHaven. For more information, please contact WellHaven HR at HR@wellhaven.com.