Veterinary Receptionist/Client Service Representative

Are you are looking to develop deep patient/client bonds and to know that what you do really matters in the lives of your patients? We are seeking a dynamic, friendly, caring, organized, and flexible client Service Representative to join our team.

BARC is a privately-owned oncology practice located in the Edmonds area of Seattle whose vision is to create a comprehensive multi-specialty care facility. BARC currently offers oncology, surgery, and CT services. As we expand and grow, we are looking to add Internal Medicine, Cardiology and Radiation Oncology services.

Oncology offers a great career for those who enjoy ongoing relationships with patients and their families. Some benefits of working at the oncology service of BARC:

· Help make a difference in the lives of owners and patients. The word cancer strikes everyone differently, but a common feeling is fear. Being able to ease a client’s mind, console the family as a whole and educate them through that anxiety is very rewarding.

· We enjoy building ongoing relationships. The majority of our patients come in on a weekly basis for treatment plans. All team members get to know the owners, connect with the patients and they become part of our clinic family. The treats are always flowing freely from the cookie jars and most of our patients love to come to BARC. There is a special bond that forms with our team and our patients as well as their owners.

· We pride ourselves on helping patients and their families making the most of every moment. This means that even in the face of a diagnosis like cancer, we can cherish all time and enjoy any extension that is possible based on the wonderful advancements in this field. Our clients truly appreciate all of the moments they get to have with their furry children and we are shepherds of that journey. When every moment matters you learn to appreciate all that life has to offer.

· Our clients are extremely dedicated and are willing to drop everything to ensure their pet is pain free, comfortable and happy. You will have pride in knowing that you are part of the team that allowed the owners to find peace and solace that they gave the best care possible to their pet.

· We practice cutting edge medicine with current advancements in oncology sprouting monthly, BARC is always promoting innovation, advancing medical treatments and engaging in clinical trials. You get to be at the forefront of that medicine!

ESSENTIAL JOB REQUIRMENTS:

· Receive, handle and treat clients and patients with skill, compassion, ACCURACY, and care from arrival to departure

· Gather, set up and input data into computer software system; including but not limited to all communication between clients, referring veterinarians, reference laboratories and any other patient specific communication.

· Strong communication and client service skills. Considerable tact and diplomacy are required. Ability to work with clients and patients in a professional, friendly, hospitable manner.

· Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.

· Schedule appropriate appointments, being cognizant of how those appointments affect all columns in the schedule.

· Answering phones - handle heavy call volumes, while maintaining composure, professionalism professional and compassion during the calls.

· Maintain the appearance and cleanliness of the waiting room and reception area

· Provided BARC records/letters to referring veterinarians

· Coordinate specialty diagnostics

· Prepare and/or assist in the preparation of authorization forms

· Prepare invoices and receive payments

· Print daily computer reports and reconcile at close of business each day

· Prepare deposits (check, cash, etc.)

· Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to sit, walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.

· Must have good vision, including peripheral vision, fine detail, distance, depth perception, close vision, distance vision, color vision, and ability to focus

· Must be able to use computer and be in front of a computer screen during entire shift

· Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help

· Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.

Candidates should be friendly and have a client focused approach with each case and be dedicated to care, compassion and quality. Candidate should be comfortable working in a fast paced/sometimes stressful and emotional environment. Prior veterinary experience required.

We provide our team with continuing education, development of skills and use of advanced technology. Benefits are available for full time employees and include medical, dental, vision and prescription insurance, life and disability insurance, paid medical clerks license, uniform allowance, continuing education with paid time off to attend, paid vacation, sick leave, and generous personal pet care discounts and more! Salary corresponds with experience.

Our doctors and outstanding support staff have created a unique environment emphasizing high caliber, compassionate and ethical service to our patients, clients, and referring veterinarians. We are committed to your growth and want to see you thrive in veterinary medicine.

Your success is our success! Don’t miss the opportunity to join our growing and thriving BARC team, forward your cover letter, resume and wage requirements today.

Please visit our website at www.barcseattle.com for information regarding our hospital.

Equal Opportunity Employer & Drug Free Workplace.

Job Type: Full-time

Pay: $19.00 - $28.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• No weekends

Work setting:

• Clinic
• In-person

Experience:

• Veterinary: 2 years (Required)
• Veterinary Specialty: 1 year (Preferred)

Work Location: In person