Veterans Resource Coordinator

Posting Details
Posting Summary
Job Title
Veterans Resource Coordinator
Division
Enrollment Management & Student Success
Department
Office of the Registrar
Work Status
Full Time
Position Category
Staff
FLSA
Exempt
Pay Range
N/A
Minimum
Commensurate with experience
Maximum
Commensurate with experience
Fund Source
State Support
Job Duties
Duties & Responsibilities:

• The incumbent will serve as the Veterans Resource Coordinator reporting directly to the Assistant Registrar of Veterans Engagement.
• He/She will coordinate, maintain and respond to all departmental inquiries related to educational benefit processing and military funding.
• Incumbent will serve as the first point of contact for all veterans, service members, spouses, dependents and their families by providing additional support, customer service and best practices.
• In office required

Requested Minimum Qualifications
Educational Requirements
Bachelors Degree from an accredited college or university.
Experience:

• 3-5 years of interpersonal and customer service skills to enable a satisfactory customer experience for our clients.
• 3-5 years of administrative experience to include proficiencies in navigating the internet.
• Prior military experience or exposure to a veterans services environment is preferred but not required.
• Previous experience at a Institution of Higher Learning or college environment.
• Employee must have variable availability during business of hours Monday - Friday from 9:00am - 6:00pm.
• Availability of weekdays and some evenings may be required during peak and non-peak periods or as department needs arise.
• Thereafter incumbent will be housed in a standard office environment and have the ability to sit, stand or speak publicly for extended periods of time.

Other Preferences for Consideration
Strong verbal and written communication skills. Courteous and reliable.People person with and interest in learning new things. Must exhibit a take-charge and can do personality. Organization and time management skills are a must. Ability to exhibit patience, attentiveness and navigate through complex issues or concerns. Experience with de-escalation and crowd management will be required. Multitasking skills is a must. Computer and internet troubleshooting while using in-house products and systems. Prior knowledge of Ellucian Banner, Smart Sheets, Face Book, Instagram, Twitter, SnapChat, GroupMe and other social media platforms is preferred. Google Platform programs with a proficiency in Microsoft Products (Word, Power Point & Publisher) is required.
Posting Detail Information
Posting Number
ST01021
Number of Vacancies
1
Job Open Date
03/28/2024
Application Review Date
Job Close Date
04/15/2024
Special Instructions to Applicant
Please enter two professional reference in the References page of the application.