User Experience Researcher (Remote Within M&T Bank Footprint)

Overview:
In this role, you will be conducting research to support the team building the M&T Design System. You will execute impactful research to help develop and evaluate components that will be used by Designers and Developers across digital experiences on desktop & mobile experiences across M&T and Wilmington Trust. You will derive insights from quantitative and qualitative data, and ensure adherence to accessibility standards.
Primary Responsibilities:

• Plan and conduct remote usability studies (unmoderated and moderated), and quantitative UX research focused on Benchmarking.
• Participate in brainstorm sessions and research studies with customers, stakeholders and internal users for concept generation, concept validation and usability.
• Gain user insight through qualitative in-depth interviews, stakeholder interviews, usability testing, competitive analysis, and quantitative surveys.
• Participate in efforts to communicate research results, set baseline requirements for design and implementation and recommend strategic improvements to teams.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Bachelor's degree, preferably in Human-Computer Interaction, Psychology, Human Factors, Anthropology, or related field, and a minimum of 3 years' related experience
• In lieu of a degree, a combined minimum of 7 years' higher education and/or work experience, including a minimum of 3 years' related experience
• Highly skilled at conducting user research, including concept testing, usability testing, competitive analysis, expert reviews, heuristic analysis, and surveys
• Experience and demonstrated skill with qualitative usability methods, including observing, understanding, and synthesizing human behavior into insights, and driving the voice of the customer in product development
• Experience with accessibility standards
• Proficiency in industry best practices for desktop, mobile and web applications
• Experience with online research tools
• Experience with video editing tools
• Experience with design, prototyping and collaboration tools
• Strong time management skills
• Strong problem-solving skills
• Strong critical thinking skills
• Strong verbal and written communication skills
• Skilled at coordination and collaboration, naturally curious and an accomplished problem solver

Education and Experience Preferred:

• Industry experience effectively partnering with teams to improve the User Experience based on research results or customer feedback
• Strong project management, organization, and planning skills with an attention to detail
• Understanding of strengths and shortcomings of different research methods and how to apply them
• Experience in creating use cases, flow diagrams, prototypes, scenarios and wireframes in the context of user research
• Experience working with Designers and Software Engineers
• Experience working in the financial industry
• Experience with UserZoom/UserTesting, Figma, and Miro strongly preferred

Work Arrangement:

• This is a remote eligible position. Priority consideration will be given to applicants living within the M&T Bank footprint. We define our footprint as CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA, or DC.
• Occasional travel and time spent working in-office at an M&T Bank office location may be required at the discretion of your manager.

Location
Buffalo, New York, United States of America