User Experience Research Lead, Vice President

As a User Experience Service Design Research Lead, Vice President, you will work as part of an integrated team looking at the end-to-end experience for our customers and will play a critical part in helping to ensure that our UX teams are delivering for our end-users within our Digital Products and Channels. As a part of the Consumer and Community Banking Digital Channels Team, you will focus on Service Design and Experience Strategy to create a better experience for Chase's customers.

Job Responsibilities

• Synthesizing existing research and insights to create a single source of truth and conducting original research to understand new contexts, technologies, and socio-cultural shifts, identifying new opportunities of impact, and developing plans for strategic action.
• Acting as an integrated member of a service design team to design connectivity across the most important customer moments in the customer ecosystem.
• Conducting design research, including co-design sessions and participatory design sessions working as an integrated part of the design team.
• Developing research and design strategies and executing on time and on budget while conducting research, synthesizing findings, communicating insights to inspire teams, catalyzing design, and fueling strategic decisions.
• Collaborating with business and technology stakeholders to advocate on behalf of the User Experience.

• Bachelor's or Master's degree in Research, Service Design, Interaction/Interface Design, Anthropology, Sociology, Transdisciplinary Design or related discipline from a major accredited college or university
• 5+ years or equivalent compelling experiences as a 'problem solver' in industry and demonstrated Systems Thinking abilities to understand how people, products, and services work together.
• Excellent facilitation and stakeholder management skills, including planning and executing design-driven, product inclusive workshops and working sessions.
• Extensive knowledge of User Experience Research tools and techniques (e.g., generative research planning and executing, ethnography, interviews, usability testing, benchmarking, card sorts, etc.), and understanding of the strengths and weaknesses of each.
• Hands-on and extensive experience with modern design tools - Figma, etc.
• Experience working as an individual contributor in a high performing, collaborative team.
• Ability to work with a complex group of stakeholders to bring people along and develop meaningful relationships to achieve common goals.
• Deep experience in service design, design research, and UX research principles/methods.
• Proven ability to effectively communicate using frameworks, storytelling, and visual communication techniques.
• Ability to manage work in a highly technical, highly regulated, changing environment.
• Excellent communication, listening, and collaboration skills with clients and senior executives - write, speak, and present information effectively, persuasively, and confidently in a variety of settings.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Brooklyn,NY $133,000.00 - $200,000.00 / year; Jersey City,NJ $133,000.00 - $200,000.00 / year