Senior User Experience Researcher

As a User Experience Researcher, Senior Associate in our Channels CORE team, will have strong problem solving and research skills to help Chase develop components, patterns, systems, and platforms to support wide-ranging elements of customers’ digital financial experience.

You will think outside the box while also being familiar with tried-and-true research methods. You will be working collaboratively with design, data, product and tech partners to drive research’s influence is crucial to this role. In this role, you will be tasked with understanding and considering the design systems, components, and patterns that support Chase’s effort to bolster customers’ digital financial experience

Job Responsibilities:

• Work closely with Channels design and product team to identify top holistic gaps, determine areas where User Experience research can best provide insight and impact, and develop research roadmaps
• Work with design, data, and product leads to uncover customer needs from a broad set of qualitative and quantitative data sources including analytics and trend research
• Design and lead research studies for strategic, durable insights as well as fast turnaround projects
• Ensure research results are actionable and contribute directly to project and business goals
• Support other researchers to ensure quality and consistency of deliverables and best practices
• Contribute to next gen vision for research function, identifying areas of opportunity or improvement, including process, tools, and approaches
• Draw inferences from wide range of types of data sources and studies
• Collaborate closely with internal and external stakeholders across functions, including product leadership
• Provide consistent, high-quality deliverables and input

Required qualifications, capabilities, and skills:

• Bachelor’s degree in related field preferred or equivalent relevant experience
• 3+ years of experience planning and executing user research studies with solid mixed methods foundation
• Ability to drive multiple complex initiatives with guidance
• Enthusiasm for designing and delivering research for maximum impact and for developing world-class products and experiences
• Ability to champion User Experience research and integrate within design planning, estimation, and prioritization process
• Demonstrated ability to incorporate user research into the product development process to drive impact
• Clear, articulate communication and strong stakeholder management skills
• Familiarity with banking and finance a plus
• Portfolio or examples of past projects

Preferred Qualifications, Capabilities and Skills:

• Masters’ or Ph.D. degree in related field
• Experimentation research experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans