Quantitative User Experience Researcher, Vice President

Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. We are looking for a creative and resourceful User Experience Research Lead with strong design research skills to join our rapidly growing team of innovators, disruptors, and problem solvers. In Consumer Payments, we are looking for someone who can think outside the box and provide fresh thought leadership and the ability to lead and think cross-functionally.

As a Quantitative User Experience Researcher, Vice President in our UX Research team, you will you will lead complicated, strategically important research initiatives in new and emerging 0-1 product areas. Success in this role comes from delivering actionable insights that drive innovation across product development teams, taming complexity for our users. Additionally, Researchers catalyze turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. Experience Research Leads are also expected to be strong cross-functional partners with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution.

Job Responsibilities

• Design and lead research studies for strategic, durable insights as well as fast turnaround projects
• Work with design and product leads in order to identify areas where User Experience research can best provide insight and impact and develop product roadmaps
• Ensure research results are actionable and contribute directly to meeting project and business goals
• Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members
• Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approaches
• Draw inferences from a wide range of types of data sources and studies
• Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.
• Work with very senior stakeholders and provide top-executive-quality deliverables and input when needed

• Bachelor's Degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Expert User Research skills across all forms of research (evaluative, generative, formative)
• Advanced project planning and management skills
• Ability to lead a complex research study from beginning to end independently
• Prior work involves collaboration within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Engineering)
• Comfortable and confident when presenting work to executives
• Robust understanding of the business needs, and how research connects with it

• Advocating for Inclusive Design practices
• Familiarity in working with Fintechs
• Experience with mixed methods - designing and running surveys, analyzing quantitative data

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Brooklyn,NY $133,000.00 - $200,000.00 / year; Palo Alto,CA $133,000.00 - $200,000.00 / year