Address
Form of work Our UX team is a key part of this mission and we're looking for a UX Researcher who brings experience from a mature and well-respected UX Research organization and is interested in being the first UX Researcher on our team. You'll be expected to know how to do the job inside and out as an individual contributor, as well as manage a workload and manage stakeholders. You'll perform User Experience Research with a high degree of quality, while simultaneously building up the mechanics of our practice as we grow the team. This is an exciting opportunity to be the first UX Researcher on the team and shape the organization.
You'll partner closely with cross-functional teams from Product, Design, Sales, and Marketing to embed user insights in our product organization.
This role will report to the Head of Product.
Job Responsibilities
- Define and build the broader user-research practice, establishing methodologies, best practices, and processes
- Manage a steady pipeline of research projects, working with stakeholders to understand the criticality of each research request and prioritizing the pipeline appropriately
- Oversee all aspects of user research studies, including requirements gathering and scoping; authoring detailed research briefs in collaboration with product management; planning, scheduling, and execution of research; and analysis, ensuring high-quality, actionable research read-outs
- Execute quantitative survey-based and qualitative interview-based research, utilizing best practices and analyzing with appropriate numerical methods
- Be an advocate for the user, ensuring their needs and perspectives are represented in all product development efforts
- Deliver clear and concise research findings, summarizing data in presentations and recommendations that influence decision-making at various levels of the organization
- You'll be expected to present findings in working groups and to leadership as appropriate
Required Qualifications, Skills and Capabilities
- 6+ years of experience in a mature UX Research organization, from which you can adopt best practices for our organization
- You're data-driven and user-centric, with deep expertise in the execution of quantitative and qualitative research methodologies
- You have prior experience driving a pipeline of UX research projects independently, with a track record of consistently delivering impactful insights
- You thrive in ambiguity, able to work independently to find solutions and ways forward as challenges arise
- You have exceptional communication skills, both written and verbal, with the ability to present research findings to stakeholders of all levels
- Demonstrated ability to drive change through UX research, influencing product strategy and roadmap decisions
- Experience evangelizing research and effectively sharing user insights to increase empathy and understanding within the organization
- Master's degree in a relevant research or design disciplines (e.g. Interaction Design, HCI, Anthropology, Cognitive Science), or equivalent work experience
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
