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Form of workLooking for a senior researcher to direct generative, formative, and evaluative research efforts within the Consumer Payments space at JP Morgan Chase. In this role you will lead complicated, strategically important research initiatives in new and emerging 0-product areas. Success in this role comes from delivering actionable insights that drive innovation across product development teams, taming complexity for our users. Additionally, Researchers catalyze turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings.
As a User Experience Research Lead in our Consumer Payments team, you will have the opportunity to lead complex, strategically important research initiatives. You will be a key partner with Product Management and Engineering, playing a crucial role in prioritizing, planning, and making decisions that will shape the execution of our projects. This role offers you the chance to deliver actionable insights that promote innovation across product development teams, simplifying complexity for our users and turning our product development into a learning organization.
Job Responsibilities
- Design and lead research studies for strategic, durable insights as well as fast turnaround projects
- Helping move the "Banking 1.0" digital products to modernization, but also connecting them to new rails that help create frictionless, transparent and quick experiences.
- Work with design and product leads to identify areas where User Experience Research can best provide insight and impact and develop product strategies.
- Ensure research results are actionable and contribute directly to meeting project and business goals
- Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools and approaches
- Draw inferences from a wide range of types of data sources and studies
- Inspire confidence and collaborate closely with a variety of internal and external stakeholders, across functions, and including product leadership and senior business executives.
Required Qualifications, Capabilities and Skills
- Bachelor's Degree or Master's degree in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
- 5+ years industry experience in the UXR field
- Expert User Research skills across all forms of research (evaluative, generative, formative)
- Ability to lead a complex research study from beginning to end independently, including independent project management
- Prior experience collaborating within design teams (with UX Researchers, Product Designers and Content Designers) and cross-functionally (Product Management, Analytics and Engineering)
- Comfortable and confident presenting work to senior executives
- Robust understanding how to tie research to business objectives
Preferred Qualifications, Capabilities and Skills
- Advocating for Inclusive Design practices
- Familiarity in working with Banks or Technology Companies
- Experience with mixed methods - designing and running surveys, analyzing quantitative data
- Support other researchers as needed to ensure quality and consistency of deliverables and best practices; coaching and mentor junior team members
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
