Treatment Coordinator

One of Upstate New York's fastest-growing, doctor-operated orthodontic practices is seeking a talented Treatment Coordinator to join our caring and committed team. We offer a competitive salary and benefits, and a chance to work in a welcoming, fun environment alongside enthusiastic and energetic colleagues.

We are committed to providing Excellence in Orthodontic Care in a pleasant, caring & professional work atmosphere.

Position Overview:We are seeking a skilled and compassionate Treatment Coordinator to join our orthodontic practice. The Treatment Coordinator will play a crucial role in guiding patients through their orthodontic journey, from initial consultation to treatment plan coordination. This individual will serve as a liaison between patients, orthodontists, and administrative staff to ensure a seamless and positive experience for our patients.

Responsibilities:

• Welcome and establish rapport with patients during their initial consultations, providing them with a warm and informative introduction to our practice.
• Communicate treatment options and expectations clearly to patients and their families, addressing any questions or concerns they may have.
• Collaborate closely with orthodontists to develop personalized treatment plans, considering patients' goals, preferences, and clinical requirements.
• Present treatment plans to patients and their families, explaining costs, payment options, and insurance coverage.
• Assist patients in scheduling appointments, coordinating with clinical staff, and ensuring treatment plan timelines are met.
• Coordinate with the insurance team to verify insurance coverage, process claims, and provide accurate cost estimates to patients.
• Maintain accurate and up-to-date patient records, including treatment plans, progress notes, and financial information.
• Follow up with patients to ensure they are informed and comfortable with their treatment plans and progress.
• Address patient inquiries, concerns, and challenges throughout the treatment process, providing exceptional customer service and problem-solving.

Qualifications:

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Strong interpersonal skills and the ability to connect with patients and families in a compassionate and friendly manner. Excellent communication skills, both verbal and written, to convey complex treatment information clearly.
• Detail-oriented and organized, with the ability to manage and prioritize multiple tasks effectively.
• Proficiency in using practice software and our other platforms.
• Knowledge of dental terminology, orthodontic procedures, and treatment planning concepts.
• Understanding of insurance processes and dental billing practices.
• Empathetic and patient-centered approach to customer service.
• Ability to maintain confidentiality of patient information and adhere to HIPAA regulations.

Benefits:

• Competitive salary and performance-based incentives.
• Health and dental benefits.
• Paid time off, paid sick time and paid training.
• 401(K) + 401(K) Matching.
• Uniform Allowance.
• Professional development opportunities.
• Positive and collaborative work environment.
• AND MORE!!

If you are a dedicated and compassionate individual with a passion for helping patients achieve their best smiles, we encourage you to apply for the Treatment Coordinator position in our orthodontic practice. Join our team and contribute to creating positive and transformative orthodontic experiences for our patients!

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: In person