Training Supervisor - Fulfillment Center - Day Shift

Position Summary

Work within the Supply Chain training team that will be accountable for the training of Neiman Marcus distribution and Fulfillment Center associates.  The position will support the Training Manager in the development and implementation of training strategies, plans and processes.  The supervisor will be responsible for a team of coordinators and trainers to support the day to day new hire and flex training along with supporting the supply chain training transformation.

Key Areas of Responsibility:

• Assist in the assessment of training programs in fulfillment and distribution centers
• Identify future needs of training in Neiman Marcus facilities
• Participate in the development of a consistent and comprehensive training program for new hire associates
• Develop and implement new content for the 'Train the Trainer' program
• Work with human resources and Director of operations to identify training needs and develop new hire training schedules
• Perform observations to ensure associates are following standard operating procedures
• Monitor, evaluate and report on training program's effectiveness
• Partner with leadership to assess trainer capabilities
• Evaluate standard operating procedures (SOP's) and assist in developing plans to ensure consistency and accuracy
• Conduct daily team meeting
• Work with training manager to develop training tools and content that promote efficient and effective knowledge transfer from Trainers to Trainees
• Cultivate strong partnerships with leaders in human resources, operations and other support functions
• Teach, coach and provide actionable feedback to build skills and drive development of training coordinators and trainers
• Facilitating classroom training for all warehouse functions.
• Assisting and supporting manager and director on special projects or reports as needed.
• Monitoring and analyzing turnover in warehouse departments; recommending training or processing improvements to enhance associate retention.

• Bachelor's Degree preferred
• Relative experience preferred
• Strong verbal and written communication skills
• Ability to speak in front of associate groups
• Excellent problem solving and strong organizational skills
• Ability to work independently and collaboratively
• Must be customer focused and able to adapt to changing priorities on short notice
• Must be proficient in MS Office
• Ability to plan, multi-task and manage time effectively

Inclusive Benefits

• Medical, Dental, and Vision Benefits, including wellness and healthy lifestyle support, for associates, spouses, domestic partners, and children.
• Flexible Spending Account for eligible medical and dependent (daycare) expenses
• Disability Benefits, including Short-Term Disability providing income replacement up to 26 weeks.
• 16 weeks Paid Parental Leave, 2 weeks of Paid Family Leave, and Adoption Support of $10,000
• Paid Time Off, including 6 paid holidays, 1 week in the first year, and then 2 weeks of vacation, 7 sick days, and 2 personal days per full year of service.
• Retirement Savings Plan (401K) with NMG matching and $20,000 Term Life Insurance paid by NMG with additional voluntary coverage available.
• Financial Solutions, including Credit Union membership, pay advances via PayActiv, tuition reimbursement, and scholarship opportunities.
• NMG Associate's Core Discount of 30% with multiple in-store opportunities for an additional 30% off across select brands.
• NMG Matching Gift Program up to $2,000 to eligible non-profits, Hardship Assistance Grants up to $7,500 for Associates, and a volunteer opportunity hub through NMG's All Heart Program
• Personal and Professional Development Opportunities with 16,000+ online learning opportunities, including NMG's Fashion Your Future, LinkedIn Learning, MasterClass, BetterUp, Connected Leaders Academy, 9 Associate Community Networks, and additional personalized learning experiences. 
• NMG Discount Marketplace features 1,000s of products and services with over $5,000 in savings.

About Us

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman. 

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and were showing up as your full and authentic self is encouraged.

We are committed to providing reasonable accommodation during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please email us at ApplicantSupport@NeimanMarcus.com.

• Posting Date: Nov 20, 2023
• Overtime Status: Exempt