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SalaryAre you someone with strong communication and leadership skills with a knack of developing teams? If so, we would love to speak with you!
Leidos QTC Health Services is currently seeking an Operations Supervisor to support our Veteran Affairs Operations in Philadelphia, PA.
Who is Leidos QTC Health Services?
Leidos QTC Health Services is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
What part would you play in this role?
As an Operations Supervisor, you will oversee a team of Medical Case Specialist responsible for triaging daily VA disability referrals, preparing VA Disability Benefits Questionnaires (DBQs), and scheduling veterans for their necessary medical examinations required to process VA disability claims.
In this rewarding role, you will:
- Manage processes and procedures to ensure timely and quality completion of work according to clients’ contractual obligations.
- Oversee the team’s performance in order to achieve the operation goals of timeliness, quality, and customer service.
- Coordinate employee onboarding and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
- Analyze and report on a monthly and quarterly basis operational statistic.
You must have:
- Bachelor’s degree from an accredited college
- 5 years total relevant experience; 2 of the 5 years must be supervising or leading teams or projects (preferably in a healthcare setting)
- Experience in an operations role within a healthcare setting.
- Strong leadership skills with the ability to prioritize, delegate, and communicate effectively.
Typical Day:
- Wednesday - Friday: 9:30 am – 8:00 pm (EST) and Saturday: 8:00 am - 6:30 pm
- Remote position
Pay and Benefits: $77,256.26 - $85,388.49
The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Commitment to Diversity:
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
Experience
Required- 4 year(s): Supervisory or management experience preferably in a heath care setting.
- Project management and medical case management life cycle experience is preferred
Education
Required- Bachelors or better
Licenses & Certifications
Preferred- Medical Assistant
- Licensed Vocational Nurse
- Licensed Practical Nurse
Skills
Required- Written Communication
- Verbal Communication
- Problem Solving
- Organization
- MS Office
- Medical Terminology
- Leadership
- Electronic Medical Records
- Computer Literacy
- Review Medical Reports/Evaluations
- Sense of Urgency
- Provider Relations
- Project Management
- Medical Documentation
- Medical Scheduling Software
- Executing Multiple Tasks
- Human Anatomy/Physiology
Behaviors
Required- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
