Traffic Management Center (TMC) Operations Manager - NYSDOT Region 1

Gannett Fleming is currently seeking a Traffic Management Center (TMC) Operations Manager in Albany, NY. Join our team!

As an Operations Manager, you will oversee day-to-day operations on a 24/7/365 basis and will oversee all consultant staff located at the TMC. Response to calls for assistance must be within 15 minutes of being contacted.

Responsibilities will include:

• Participate in onsite and offsite meetings to assist the State in daily operations issues. This includes but is not limited to: Regional Traffic Incident Management committees; incident debriefing; ITS/ATMS/TSMO committees; strategic planning; operations activity meetings; emergencies; significant event and weather event planning and activation meetings.  
• Build relationships with external stakeholders and partner agencies.
• Act as the TMC liaison to partner agencies for Traffic Operations.
• Represent the TMC at internal and external meetings and may be required to facilitate and/or present on TMC performance, capability and activity response.
• Conduct tours of the TMC.
• Meet regularly with the NYSDOT TMC Director to cooperatively identify and prioritize work to be performed.
• Ensure the complete and proper employment, training, scheduling, and oversight of TMC Consultant (and Subconsultants) personnel and field support personnel. This shall include ensuring that all shifts are appropriately covered with trained personnel to accommodate vacations, sick leave, and other absences of personnel.
• Administer a staff allocation plan that ensures 24/7/365 coverage with monthly staffing schedules.
• Provide adequate staff and resources for all tasks and activities throughout the duration of the contract, including during State emergency, snow, storms and other significant planned/unplanned events.
• Develop agendas, schedule and facilitate quarterly staff meetings. Meeting shall include all consultant operations staff and NYSDOT TMC staff.
• Develops and executes personnel performance enhancement and improvement program. Administers employee evaluation and personnel correction/counseling/discipline as needed.
• Maintains records and documentation as directed to support the overall operations at the TMCs.
• Ensure that the TMC policy/guidance and directives are up-to-date and available both in hard copy and electronically to the entire TMC staff.
• In collaboration with the NYSDOT TMC Director, refine or develop new TMC policy and guidance. 
• Provide assistance to the NYSDOT TMC Director for facilities' issues and needs.
• Develop and produce weekly, monthly and annual performance measures reports and dashboards.
• Provide coordinated management of traffic incidents with NYSDOT, law enforcement, emergency responders and other outside agency personnel at the TMC or in the field.

Minimum Qualifications 

• Bachelor's degree in relevant area with at least one year of qualifying work experience; OR 5 years of full-time employment meeting the qualifying experience.
• Excellent oral and written communication skills
• Proficiency with computer/Software including: MS Office applications, spreadsheets and databases, 
• Experience with personnel management, and public, internal and external relations (must work well with internal, external and partner groups and individuals)
• Management/supervision position in transportation operations or military/public safety with experience in scheduling, administration, performance evaluations, hiring, employee relations, problem solving and leadership.
• Ability to respond to problem situations 24 hours a day.

At Gannett Fleming, we believe in improving the lives of the people we serve. We believe in innovation and social responsibility. We believe in the diversity of our team and the creative solutions they provide. We believe in embracing change and emerging technologies while maintaining an unmatched standard of quality. We believe in creating an environment where employees can thrive at home and at work. We believe in engaging our employees, building lasting relationships with our clients, and, in turn, making a difference in the world.

We offer a comprehensive benefits program, which includes medical, dental, vision and life insurance, our tax-deferred 401 (K) savings plan, and the opportunity to incentive compensation for eligible positions. We are committed to your personal growth and professional development, so we offer tuition reimbursement, access to internal and external training programs and support active participation in professional organizations.

Gannett Fleming is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status or other characteristics protected by law. 

Unsolicited resumes from third party agencies will not be accepted.

Location: Albany, NY

Core Business Hours: 8:00 AM - 5:00 PMEmployment Status: Full-Time 

Internal Requisition ID: 2023-10399

Salary Range: $110,000 - $114,000; Salary dependent upon experience and geographic location

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