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Form of workOverview: The Door is an unparalleled model for youth development, offering a comprehensive range of integrated services within two sites for up to 11,000 New York City youth each year. Our mission is to empower young adults to reach their full potential by providing comprehensive youth development services in a diverse and caring environment. At The Door, youth can access health care and education, mental health counseling and crisis assistance, legal assistance, college preparation services, career development, housing supports, arts, sports and recreational activities, and nutritious meals - all for free and under one roof. By providing participants with our suite of integrated services, we seek to provide any motivated young person with the tools, resources, and opportunities needed to successfully transition to adulthood.
The Manager of Health Center Operations assumes responsibility for the day-to-day front office operations and back office clinical support of the Health Center. This includes excellent customer service, appointment scheduling, medical records maintenance, management of patient flow, and procurement of supplies and equipment for the Health Center.
Responsibilities:
- Directly supervises Health Center support staff, including Patient Service Associates, Medical Assistants, Phlebotomists, LPN, and Dental Hygienist. Ensure adequate staff coverage. Provides training, coaching, and performance evaluation.
- Oversee patient flow throughout the Health Center and ensure an excellent patient experience, a smooth flow of communication between team members and patients, and a welcoming environment for patients and guests.
- Manage the response to incoming communication including phone calls, emails, eFax, and portal messages, and general inquiries about services in a timely and effective manner.
- Ensure provider schedules are at a level to achieve identified benchmarks. Manage central scheduling for Health Center providers. Check schedules routinely to ensure patient access, productivity, and efficiency.
- Serves as an administrator for eClinicalWorks (EHR) in partnership with the Data team, the vendor, and Health Center leadership to determine provider and staff profiles, system configuration, accessibility, order-set, template creation, and submit tickets.
- Ensure patient and staff safety with proper maintenance of the Health Center facility, medical equipment, and office equipment (in coordination with medical leadership, Facilities, IT, Finance, and vendors).
- Manage the acquisition of office supplies, medical supplies, furniture, and equipment for the Health Center, in accordance with company purchasing policies and budgetary restrictions. Assist medical leadership with medication purchasing.
- Complete finance forms accurately and in a timely manner, including but not limited to bids, requisitions for payment, petty cash, metro cards, and travel expense forms.
- In collaboration with an interdisciplinary team, participate, and team meetings, huddles and training. Work on various projects including program evaluation, compliance, quality improvement and expansion initiatives. Prepare and review management and data reports. Assist with developing and updating workflows, policies, and procedures, as needed.
- Serves as the HIPAA compliance officer for the Health Center.
- Performs other related tasks, as assigned by supervisor.
Qualifications:
- An associate degree in healthcare, public health, or the equivalent in education and related work experience preferred.
- Minimum five years of supervisory experience in a community Health Center, and/or medical practice setting.
- Clinical support experience required including but not limited to phlebotomy, basic laboratory skills, vitals, EKG, infection control, and medical terminology.
- Experience with an electronic health record required; eClinicalWorks preferred.
- Exceptional and enthusiastic interpersonal skills and communication skills a must.
- Knowledge with NYS Medicaid and insurance enrollment.
- Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
- Demonstrated leadership, including effective decision-making and problem-solving experience.
- Ability to manage time efficiently, take initiative, and manage multiple tasks/projects, in a busy Health Center environment.
- Bilingual English/Spanish or English/French a plus!
We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.
