Manager Network Operations Center (NOC)

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Under supervision of NOC (Network Operations Center) Director, the NOC Manager Systems is responsible for the day-to-day operational staff providing 2nd or 3rd level specialized support on a 7 by 24-hour basis. Guides and instructs personnel in proactively identifying fault conditions and resolving level 2 and 3 problems and decreasing overall MTTR. The NOC Manager keeps upper management informed about all outages and impairments, which have an impact on Altice USA's customer base. The NOC Manager analyzes current monitoring systems and develops appropriate strategies for strengthening areas in need of improvement. Develops processes and procedures for the NOC staff to ensure committed SLA's are met. Reviews, develops or modifies processes and policies in support of new and existing product and/or technology. The NOC manager will ensure communication to all internal and field support organizations. The NOC manager will plan, implement, and maintains staff development curriculum as it relates to NOC roles and responsibilities.
Responsibilities

• Pro-actively identify and resolve Level 2 and 3 defects and timely escalate all other technical defects to the appropriate departments.
• Ensure timely and accurate escalations for outages to the appropriate responsible department.
• Manage outage calls by redirecting the team's focus towards a timely resolution as needed.
• Develop and maintain inter-departmental relationships with IPNT, Digital Services, EIT, Application Support and Corporate Engineering.
• Conduct outage/impairment postmortems and works with functional groups as necessary to create recommendations report.
• Participate in Root Cause Analysis reviews for the purpose of developing or improving upon current operational procedures.
• Manage operational budgets and capital budgets based on assigned projects.
• Participate in special projects and perform other duties as assigned.

Qualifications

• Bachelor's degree in computer science discipline preferred or equivalent industry certifications
• 10+ years in server and data communication systems
• System Administrator Lead or equivalent senior engineering position
• Group Facilitation Skills
• Facilitation of group problem solving
• Lead for Critical Thinking and Decision Making
• Project Management
• Functional management of highly technical teams
• Project Planning, budgeting and cost analysis
• System Administrator Expertise in Server Environments, Wide Area Networking and Local Area Networking
• Presentation Skills, MSOffice Skills
• Working Knowledge of Linux based servers, VMWare and Load Balancers

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
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This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $115,224.00 - $184,358.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
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