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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
The Governance and Experience Team (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for buyers, but also for our sellers and creators. The Policy Operations team collaborates with crossfunction teams across TikTok Shop, creating and editing our policies, ensuring policy operational excellence and quality communication content.
What You'll be Doing
- Work with Subject Matter Experts (SMEs) to write and develop high-quality policies and Communications, ensuring our policies are clear and concise.
- Interacting and building relationships with crossfunctional stakeholders, including but not limited to policy owners, business teams and Legal to update/clarify our Policy and communication content, in adherence with our TikTok Shop standards.
- Responsible for publishing policies and supporting documentation to our internal and external systems and tools.
- Set and manage standards and processes engaging with the Product Management team to create and improve the accuracy and efficiency of our policies.
- Using policy metrics to identify areas of improvement and policy penetration.
Who We're Looking For
- Bachelor's degree or above
- 3 years as a Technical Writer
- Expertise in policy creation/development, project management experience, Marketplace, risk management or compliance is a plus
- Experience managing website content creation projects and collaboration with crossfunctional and global teams
- Ability to coordinate internal and external resources to obtain and operationalize information while developing strategy and improving processes
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com.
Job Information
The base salary range for this position in the selected city is $88920 - $152000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
