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TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us!
About the team
As a Category Business Partner within the Shop Tab Operations team, this team is responsible for delivery of key Shop Tab customer experience and revenue growth objectives.
About the role
You will work closely with both industry teams and growth teams to set product acquisition and sales targets, define and execute industry and channel-specific strategies, and collaborate with a variety of cross-functional roles to drive the business forward. In your day-to-day, you can expect to work on optimizing onsite merchandising, identifying and prioritizing key inventory, streamlining internal processes for more efficient operations, and developing effective promotional campaigns and strategies. This is a highly dynamic role demanding excellent communication skills, deep strategic thinking, and collaborates well with cross-functional partners. The ideal candidate combines a strategic background with expertise in one or more retail categories and understands the dynamics of two-sided online marketplaces.
Responsibilities:
- Own industry category relationship(s) as a Category Business Partner with the responsibility to support in setting and driving supply-side acquisition and sales targets.
- Product, brand, inventory selection and prioritization. Build category-specific assortment plan optimizing against pricing, selection, brand diversity to maximize GMV and customer experience. Stay up-to-date with industry and competitor movements.
- Channel, traffic, promotion strategy and optimization. Partner with platform, growth, and demand side product and operations teams to design growth initiatives that drive consideration, engagement, and consideration for the category.
- Partner closely with the product team to translate merchant, partner, and internal user feedback into new features. Actively lead or collaborate in all steps, including development of BRDs, feature ideation, user research, AB testing, and post-launch iteration with the objective of delivering a best-in-class experience.
- Participate and contribute to the development of special projects that will drive overall Shop Tab objectives on customer and seller experience and revenue
- Be the bridge between industry and platform teams and bring clarity and excitement to our larger E-Commerce team!
- Track record of success defining strategies, implementing operation plans, and leading cross-functionally through influence.
- Excellent English verbal and written communication skills required.
- Data-driven approach to planning and decision making, with experience designing experiments and getting hands-on with data, analytics, and modeling.
- Possessing a growth mindset, willingness to work hard, and provide and receive 360 feedback to continuously grow professionally.
- Skilled in execution of systems and processes, and ability to learn and adapt quickly.
- BA/BS with 3-5 years experience in e-commerce platform operation and/or two-sided marketplace operation. Preferably Product Management, Strategy and Planning, or Management Consulting experience in Retail or e-commerce.
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com
Job Information
The base salary range for this position in the selected city is $111466 - $192533 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
