Telecommunicator I

1. Receive emergency 911 and non-emergency calls requesting police, emergency medical or fire service, including hearing impaired calls (TTY) and text messages.
2. Determine true nature and location of emergency; prioritize and dispatch fire resources as necessary and in accordance with established policies and procedures; monitor resources for response and safety.
3. Maintain telecommunications contact, status and location of all units on assignment; update co-workers and supervisors of coordinated service efforts and changes in call status.
4. Provide lifesaving instructions through the application of pre-arrival and post-dispatch instructions.
5. Coordinate activities with other City departments as necessary for public safety.
6. Operate a variety of communications and telecommunications equipment including wide band radio, telephone and computer consoles and systems, and other recording devices.
7. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
8. Perform a variety of clerical and data entry duties; test and inspect equipment as required; notify supervisor of equipment malfunction or failure.
9. Complete a minimum of 48 hours of Continuing Dispatch Education (CDE) every two years. Maintain a log of CDE hours on the IAED Recertification website in order to be eligible to obtain recertification.
10. Train for advancement into a Telecommunicator II position as vacancies occur.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
None.
Training:
Equivalent to completion of the twelfth grade supplemented by specialized training in public safety communications.
LICENSING & CERTIFICATIONS:

Required:
IAED Emergency Telecommunicator Certification (ETC) or APCO Basic Telecommunicator; IAED Certifications [Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), and Emergency Medical Dispatch (EMD)]; DCI Certification; CPR Certification; and Fayetteville Call Taking certification within 6 months from date of hire. Fayetteville Fire Dispatch certification must be obtained as training becomes available.
Preferred:
None.
Per North Carolina Administrative Code - "A conviction of a crime or unlawful act defined as a Class B misdemeanor renders an applicant or certified DCIN user ineligible to become certified as a DCIN user when such conviction is within 10 years of the application date of request for DCIN certification. A conviction of a felony or two or more Class B misdemeanors regardless of the date of conviction renders an applicant or certified DCIN user permanently ineligible to hold such certification."

SPECIAL REQUIREMENTS:

• This position is subject to pre-employment polygraph and/or CVSA testing.
• Must be a U.S. Citizen