Police Telecommunicator

Are you ready to make a difference in your community by playing a vital role in emergency response? We're looking for dedicated individuals to join our team as Police Telecommunicator!
As a Police Telecommunicator, you'll be the first point of contact for individuals in need of emergency assistance. You'll receive and prioritize 911 and non-emergency calls, dispatch appropriate public safety officials, and maintain open lines of communication during emergency situations. This dynamic role requires multitasking, quick decision-making, and the ability to handle stressful situations with professionalism and discretion.

• Receives incoming calls from the public; evaluates requests for service and makes decisions on which public agency provides the required assistance to the situation; prioritizes the call according to severity
• Receives after-hours calls for animal control, utilities, street maintenance, and traffic signal malfunctions
• Operates the TTY service for the Telecommunication Device for the Deaf tests calls on weekly basis to ensure systems are operating as required
• Dispatches police or fire officials to emergencies; communicates with police or fire officers during situations; sends additional units to situation based on officers requests or updated information
• Monitors self-initiated activities of police officers and provides them with information obtained by operation the NCIC system on retained suspects
• Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; logs all activities of the DCI terminal
• Uses NC AWARE Program to check for outstanding warrants; communicates results to officers in the field
• Work involves public contact, which requires tact, firmness, and decisiveness & is performed in accordance with department policy and state and federal law
• Closes telecommunications calls for service and identifies fire or police units back in service
• Updates criminal history logs
• Keeping visual on offices and prisoners while in the secure area
• Performs related duties as required

• General knowledge of current telecommunications practices and procedures
• General knowledge of the practices and procedures used in the police and fire departments
• General knowledge of city geography and street locations
• General knowledge of the operation and use of computer aided dispatching equipment
• General knowledge of various support manuals and resources such as call books, HAZMAT manual, tactical dispatch manual, and other standard operating procedural manuals
• Ability to manage multiple situations at once under stressful conditions
• Ability to operate a computer terminal, telephones, radios, computer-aided dispatch (CAD) consoles
• Ability to sit for long periods of time in low light with multiple computer screens
• Ability to enter information on a call while talking to a citizen, or police, fire, or EMS unit providing service
• Ability understand or comprehend calls made with different accents or broken English
• Ability to read maps quickly, scan warrant files, and review recorded tapes
• Ability to calmly communicate with people in emergency and stressful situations and document actions taken
• Proficient in the use of Language Line interpreting services, to connect 911 callers with Interpreters quickly and efficiently
• Ability to establish and maintain effective working relationship with other employees and the general public
• Ability to listen and have strong written & oral communication skills
• Ability to build positive relationships both internally & externally with excellent customer service

Education and Experience
High School Diploma or GED equivalency and some work experience in a dispatch function or extensive public contact role, and prior experience in a law enforcement or fire/EMS environment is desired as is current certification as a emergency service Telecommunicator by APCO, or an equivalent combination of education and experience.Physical Requirements and Working Conditions
Work in this class is described as being sedentary and seldom requires much physical exertion to complete tasks. Work typically involves the ability to physically perform the basic life operational functions of grasping, feeling, talking, hearing and repetitive motions. Employee works rotating shifts which can cause fatigue from switching internal biorhythm clocks. Employee regularly operates a variety of machinery and equipment, including telephones, computers, calculators, copiers, facsimile machines, etc. Work necessitates visual acuity to determine the accuracy, neatness, and thoroughness of work assigned in preparing and analyzing figures, accounting, transcription, computer terminal viewing and extensive reading. Working conditions include inside environmental conditions.
Special Requirement

• NC DCI Certification

Inclement Weather Classification: Essential
Employment Type: Full-time