Technology Support Specialist (Tier 1)

Newcore Technology Group provides flexible, scalable Information Technology staffing and consulting solutions that help clients and employees transform and evolve while delivering true business value. 

We are assisting our client, a printing and digital media organization, in their search for a Tier 1Technology Support Specialist.  This is a direct hire, full-time, hybrid position located in Des Moines, IA. 

JOB TITLE: Technology Support Specialist – Tier 1

WORK LOCATION: Onsite 3 days per week, remote 2 days per week.

POSITION SUMMARY

The Technology Support Specialist maintains computer equipment and services utilized by all employees and operations of the organization, providing technical support and ensuring the whole company runs smoothly.

POSITION RESPONSIBILITIES 

• Provide first-level support to support desk issues and service requests.
• Utilize remote tools or face-to-face presence to respond to user requests for assistance with software, hardware, or networking issues.
• Configure and deploy computers and other hardware for new employees or replace outdated equipment by installing and configuring appropriate software and network access.
• Maintain up-to-date user directories for users of various network applications.
• Work with vendors to identify and address software/hardware/network issues reported by end users.

QUALIFICATIONS / SKILLS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In keeping with company philosophy that each individual should be encouraged to reach his or her full potential, and in compliance with the Americans with Disabilities Act (ADA), reasonable accommodations or modifications will be made for qualified individuals with disabilities to perform the essential functions of this position.  Hours may vary depending on departmental staffing needs.

• Associates Degree in Information Technology, specialized training or equivalent work experience.
• Experience providing technical support on Microsoft Windows and M365 is preferred.
• Experience with Apple Macintosh Computers and Mac OS preferred.
• Good communication skills along with the ability to work independently and as a team.
• Good time management skills
• Good Problem-solving skills,

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

• Requires fine motor hand and arm movement, manual dexterity and coordination.

• Must be able to access and navigate each department in the facility.

FLSA STATUS: Non-Exempt

TRAVEL: None

DISCLAIMER  

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees.   

Newcore Technology Group does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law.