Address
Form of workAre you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Specialist - Nuvolo Application Support Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
- Candidate will be working from our client's office and provide on-site support on the Nuvolo solution.
- Candidate will assist in troubleshooting Nuvolo application issues, support data requests, meet with end-users to answer questions on system functionality, perform system configurations.
- Manage the Deloitte support team and coordinate Nuvolo application requests from end-users and client stakeholders.
- Communicate regularly with Engagement Managers, product owners, project team members, and client representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from management.
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.
The Team
Our Finance & Enterprise Performance team works as a trusted advisor to CFOs, COOs, CIOs, and key executives. We advise, implement and operate transformational solutions that create world-class finance, shared services and real estate capabilities. We bring together different, but highly complementary practices, allowing us to go to market more effectively and bring unparalleled breadth and depth of expertise to our clients which is unmatched by our competitors today.
Qualifications
Required
- 4 plus years of ServiceNow implementation experience or Nuvolo experience
- ServiceNow certification
- Good understanding of multiple ServiceNow applications and modules
- Project Management skills
- Functional skills in IT ticket management
- Ability to translate technology functionality into process improvements
- Must be willing to relocate to North West Arkansas and willing to work at client site. Relocation assistance is available.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Experience in facilities management, maintenance & operations or space management
- Experience with Nuvolo or similar workplace solutions
- Analytical / decision making responsibilities
- Ability to manage and prioritize tasks
- Ability to manage a team
- Ability to work independently or with minimum supervision
- Strong oral and written communication skills, including presentation skills; professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)
- Ability to deliver technical demonstrations
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Specialist - Nuvolo Application Support Lead you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
- Candidate will be working from our client's office and provide on-site support on the Nuvolo solution.
- Candidate will assist in troubleshooting Nuvolo application issues, support data requests, meet with end-users to answer questions on system functionality, perform system configurations.
- Manage the Deloitte support team and coordinate Nuvolo application requests from end-users and client stakeholders.
- Communicate regularly with Engagement Managers, product owners, project team members, and client representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from management.
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.
The Team
Our Finance & Enterprise Performance team works as a trusted advisor to CFOs, COOs, CIOs, and key executives. We advise, implement and operate transformational solutions that create world-class finance, shared services and real estate capabilities. We bring together different, but highly complementary practices, allowing us to go to market more effectively and bring unparalleled breadth and depth of expertise to our clients which is unmatched by our competitors today.
Qualifications
Required
- 4 plus years of ServiceNow implementation experience or Nuvolo experience
- ServiceNow certification
- Good understanding of multiple ServiceNow applications and modules
- Project Management skills
- Functional skills in IT ticket management
- Ability to translate technology functionality into process improvements
- Must be willing to relocate to North West Arkansas and willing to work at client site. Relocation assistance is available.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Experience in facilities management, maintenance & operations or space management
- Experience with Nuvolo or similar workplace solutions
- Analytical / decision making responsibilities
- Ability to manage and prioritize tasks
- Ability to manage a team
- Ability to work independently or with minimum supervision
- Strong oral and written communication skills, including presentation skills; professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)
- Ability to deliver technical demonstrations
