Address
Form of workJob Description
Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday–Friday, 8am–5pm
Access Systems, a dynamic and fast-growing company, is actively hiring a Customer Support Specialist. In this role, you will be a critical part in supporting our clients Unified Communications systems, business processes, and customer interactions. The ideal candidate will have an ability to learn Unified Communications and technology, excellent communication skills, and a passion for delivering exceptional service—compensation up to $21/hour.
What You'll Be Doing as Customer Support Specialist:
- Resolve customer issues or requests in our Unified Communications division via phone and ticketing system.
- Prioritize a positive customer experience with each customer interaction.
- Ensure complete and accurate documentation of support activities and track time spent on tasks within our ticketing system.
What We're Looking for in a Customer Support Specialist:
- Minimum of two years of customer service experience.
- Effective verbal communication and exceptional customer service skills.
- A natural curiosity for technology and learning how it can benefit our customers.
- This position requires an enthusiastic professional with a good work ethic, independent decision-making and judgement, professionalism, strong verbal and written communication skills.
- Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.
Join Our Team and Enjoy:
- Hands-on custom-tailored training with the opportunity to shadow our current technicians.
- Full Benefits Package, including Medical, Dental, and Vision Insurance.
- Matching 401(k) Retirement Savings Plan.
- Continuous Training Opportunities and Career Advancement.
- Company Events, Team Events, Holiday Banquets, and Incentive Trips.
- Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!
At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee-centric culture, we genuinely care about our people and provide transparent leadership with a growth-oriented vision. Join our Midwest-based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close-knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.
