It Support Specialist

Description

Summary 

The IT Support Specialist maintains computer equipment and services utilized by all employees and operations of the organization, providing technical support and ensuring the whole company runs smoothly. 

Essential Responsibilities 

• Provide first-level support to support desk issues and service requests. 
• Utilize remote tools or face-to-face presence to respond to user requests for assistance with software, hardware, or networking issues. 
• Configure and deploy computers and other hardware for new employees or to replace outdated equipment by installing and configuring appropriate software and network access. 
• Maintain up-to-date user directories for users of various network applications. 
• Work with vendors to identify and address software/hardware/network issues reported by end users. 

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In keeping with Mittera Group's philosophy that everyone should be encouraged to reach his or her full potential, and in compliance with the Americans with Disabilities Act (ADA), reasonable accommodations or modifications will be made for qualified individuals with disabilities to perform the essential functions of this position.  Hours may vary depending on departmental staffing needs. 

Education and Experience 

An associate degree, specialized training, or equivalent work experience is required. Strong support and technical experience in Windows365 environments along with Mac experience is preferred. 

Language Skills 

Must be able to read and interpret documents; write employee communication and routine business correspondence; speak and present effectively before a group of peers and communicate with a broad range of audiences from executive management to production employees. Must also be able to explain technical problems and solutions clearly to all end users of the business. 

Reasoning Skills 

This role will need to solve practical problems and deal with a variety of concrete or abstract variables in situations where only limited standardization exists. Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  

Other Skills and Abilities 

Ability to work effectively and efficiently without supervision while utilizing time management and multi-tasking skills is required. Must be able to remain calm in stressful situations to leverage a patient and methodical approach. This role also needs to be self-motivated to learn and seek out new information in a rapidly changing environment. 

Working Conditions 

• This position supports other facilities throughout the company, which will require travel and potential overnight stays. 

Requirements

 Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Handle computer-based hardware up to but not limited to 20 pounds.   
• Occasional requirement to work with networking-based cabling and other related equipment.  
• Requires 7 to 8 hours per day at a digital monitor or other office machines. 
• Requires use of proper body mechanics with pushing, pulling, reaching, lifting, squatting, kneeling, and bending. 
• Requires fine motor hand and arm movement, manual dexterity, and coordination. 
• Requires visual acuity including close vision, distance vision, color vision, and the ability to adjust focus. 
• Requires working around and operating departmental equipment. 
• Requires the ability to function in a professional manner under stressful circumstances. 
• Hours may vary depending on departmental staffing needs. 
• Must comply with dress code of department/company. 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works with computers, servers, networking components, and phone hardware. The noise level in the work environment is usually quiet to moderate with occasional duties performed on a production floor environment where ear protection is required.